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Error 500 - Portfolio Plan

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  • 1.  Error 500 - Portfolio Plan

    Posted 07-26-2016 02:53 AM

    CA PPM Version:14.3.0.298

     

    .  I setup 1 portfolio plan.  When I went to the Waterlines page and switched to the plan, I got the attached error.

     

     

    Looking at the app-ca.log, it shows these:

    ERROR 2016-07-26 01:46:13,507 [http-nio-8082-exec-17] clarity.ui (clarity:njoshi:5886040__BC43258F-ED90-44DE-B8A3-3A6E5E513F73:pfm.pfmPriorityView) UI_MSG[:Tue Jul 26 2016 12:11:33 GMT 0530 (India Standard Time):Error 500 - Internal Server Error. The server could not retrieve the document due to server-configuration or other technical problems. Contact your site administrator.]

     

    ERROR 2016-07-26 01:49:55,492 [http-nio-8082-exec-19] persistence.PersistenceController (clarity:njoshi:5886040__BC43258F-ED90-44DE-B8A3-3A6E5E513F73:pfm.loadPriorityViewData) Exception due to DB Connection failure

     

    ERROR 2016-07-26 01:49:55,492 [http-nio-8082-exec-19] prioritization.PFMPriorityViewLoadService (clarity:njoshi:5886040__BC43258F-ED90-44DE-B8A3-3A6E5E513F73:pfm.loadPriorityViewData) Error loading priority view grid store

    com.niku.union.persistence.DBConnectionException: java.sql.SQLNonTransientConnectionException: [CA Clarity][Oracle JDBC Driver]No more data available to read.

    at com.niku.union.persistence.PersistenceController.handleSQLException(PersistenceController.java:2111)

    .

    .

    .

    .

    Caused by: java.sql.SQLNonTransientConnectionException: [CA Clarity][Oracle JDBC Driver]No more data available to read.

    at com.ca.clarity.jdbc.oraclebase.ddcr.b(Unknown Source)

    at com.ca.clarity.jdbc.oraclebase.ddcr.a(Unknown Source)

     

    ERROR 2016-07-26 01:49:55,493 [http-nio-8082-exec-19] context.ActionContext (clarity:njoshi:5886040__BC43258F-ED90-44DE-B8A3-3A6E5E513F73:pfm.loadPriorityViewData) Exception closing connection

    java.sql.SQLException: [CA Clarity][Oracle JDBC Driver]Object has been closed.

    at com.ca.clarity.jdbc.oraclebase.ddcr.b(Unknown Source)

    at com.ca.clarity.jdbc.oraclebase.ddcr.a(Unknown Source)

     

     

    Anyone seen this before ?

     

    Regards

    NJ



  • 2.  Re: Error 500 - Portfolio Plan
    Best Answer

    Posted 07-26-2016 03:14 AM

    Hi NJ,

     

    The error looks like there was a disconnect between the app and the database. It would be good to do an action tracing to see where its breaking.

     

    Regards

    Suman Pramanik



  • 3.  Re: Error 500 - Portfolio Plan

    Posted 07-28-2016 07:52 PM

    Hi navzjoshi00 - Did SumanPramanik's response help answer your question? If so please mark as Correct Answer. Thanks!