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Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

  • 1.  Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

     
    Posted 06-05-2015 04:51 AM

    Hi All,

     

    Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

     

    Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

     

     

    Incident 5: Product Defect - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

    After applying the first set of published cumulative patches of Service Desk Manager
    r14.1, specifically the resolution to STAR problem USRD 2918, Images are not
    visible in Knowledge Documents.

    Steps to reproduce:

    1. Create a Knowledge Document and insert an Image in the
      resolution.
    2. Open the Knowledge Document to view.

       

    Result: The inserted image is not visible.

    Correction:

     

    USRD 3269 - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

     

    With Regards,

    Mridula



  • 2.  Re: Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

    Posted 06-05-2015 01:34 PM

    Thanks for sharing this with the community Mridula!

    Mridula Kanwar wrote:

     

    Hi All,

     

    Incident page for Service Desk Manager 14.1 cumulative#1 has been updated with the following information:

     

    Link:http://www.ca.com/us/support/ca-support-online/product-content/recommended-reading/product-related-technical-information/reported-incidents-with-first-cumulative-patches-of-ca-service-desk-r14_1.aspx

     

     

    Incident 5: Product Defect - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

    After applying the first set of published cumulative patches of Service Desk Manager
    r14.1, specifically the resolution to STAR problem USRD 2918, Images are not
    visible in Knowledge Documents.

    Steps to reproduce:

    1. Create a Knowledge Document and insert an Image in the
      resolution.
    2. Open the Knowledge Document to view.

      

    Result: The inserted image is not visible.

    Correction:

     

    USRD 3269 - IMAGES ARE NOT VISIBLE IN KNOWLEDGE DOCUMENTS

     

    With Regards,

    Mridula