Attachment as mandatory in Service Catalog

[Mohit Trehan]

How to make Attachment as mandatory in CA Service Catalog Version R12.9 for some services. I have highlighted in attachment

 

Thanks,

Mohit

[Mohit Trehan]

Anyone can provide comment on my post???

[Jason_Wolfe]

Hi Mohit,

 

You need to select 'Attachment Mandatory' when viewing the service option details.

 

For this to work 'Allow Attachments at Service Option Level' must be enabled from Catalog > Configuration > Request Management Configuration.

 

Thanks!

Jason

[Mohit Trehan]

Hi Jason,

 

I did as you suggested. But still I am able to submit request without attachment. Allow Attachment at Service option level is default set as "YES". I have attached the screenshot

 

 

Do let me know if there any more setting to do

 

Thanks,

Mohit

[Jason_Wolfe]

Hi Mohit,

 

In testing locally on 12.9.01 I simply selected 'Attachment Mandatory' for a service option and received the following when trying to submit a request for the same offering/service option:

 

To submit this request, you must add an attachment to the service option(s) <service option name>. Use the Attachment icon of the service option.

 

I did notice the following included in CP1, not sure if that's what you're running into:

 

T58S008

Though the ‘attachment mandatory’ is enabled at service option level, a request, created through ‘Copy Request’ feature, can be submitted without any attachment, if the request has ‘One-Click Submit’ Service.

 

Thanks,

Jason

[Mohit Trehan]

Thanks Jason for your prompt reply. Well I tested on Service Catalog Version = 12.9.0.386. I will check on the CP1  version

 

 

Thanks,

Mohit