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Attachment as mandatory in Service Catalog

  • 1.  Attachment as mandatory in Service Catalog

    Broadcom Employee
    Posted 10-12-2015 06:06 AM
      |   view attached

    How to make Attachment as mandatory in CA Service Catalog Version R12.9 for some services. I have highlighted in attachment

     

    Thanks,

    Mohit



  • 2.  Re: Attachment as mandatory in Service Catalog

    Broadcom Employee
    Posted 10-19-2015 03:35 AM

    Anyone can provide comment on my post???



  • 3.  Re: Attachment as mandatory in Service Catalog

    Posted 10-19-2015 09:07 AM

    Hi Mohit,

     

    You need to select 'Attachment Mandatory' when viewing the service option details.

     

    For this to work 'Allow Attachments at Service Option Level' must be enabled from Catalog > Configuration > Request Management Configuration.

     

    Thanks!

    Jason



  • 4.  Re: Attachment as mandatory in Service Catalog

    Broadcom Employee
    Posted 10-19-2015 04:06 PM

    Hi Jason,

     

    I did as you suggested. But still I am able to submit request without attachment. Allow Attachment at Service option level is default set as "YES". I have attached the screenshot

     

    ServiceOption.png

     

    Do let me know if there any more setting to do

     

    Thanks,

    Mohit



  • 5.  Re: Attachment as mandatory in Service Catalog

    Posted 10-19-2015 05:17 PM

    Hi Mohit,

     

    In testing locally on 12.9.01 I simply selected 'Attachment Mandatory' for a service option and received the following when trying to submit a request for the same offering/service option:

     

    To submit this request, you must add an attachment to the service option(s) <service option name>. Use the Attachment icon of the service option.

     

    I did notice the following included in CP1, not sure if that's what you're running into:

     

    T58S008

    Though the ‘attachment mandatory’ is enabled at service option level, a request, created through ‘Copy Request’ feature, can be submitted without any attachment, if the request has ‘One-Click Submit’ Service.

     

    Thanks,

    Jason




  • 6.  Re: Attachment as mandatory in Service Catalog

    Broadcom Employee
    Posted 10-19-2015 05:27 PM

    Thanks Jason for your prompt reply. Well I tested on Service Catalog Version = 12.9.0.386. I will check on the CP1  version

     

     

    Thanks,

    Mohit