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Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

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  • 1.  Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 12-28-2015 07:47 AM

    Hi All,

     

    We are installing eHealth 6.3.2.11 on Windows 2012 R2 64 bit platform. We have completed all the prerequisites and using correct installers but during Oracle update option (When we Enter the Oracle update software path), it gives below error:

    "Based on E:\Oracle_Installer\Update\PACKAGE.TXT, the Oracle Update is not the required 11.2.0.4.0 EH2 or later."

     

    Please provide your inputs if anybody has come across this error.

     

    Thanks !!

    Gaurav




  • 2.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 12-28-2015 08:03 AM

    So, which update did you provide? That one released in March 2015?



  • 3.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)
    Best Answer

    Posted 12-28-2015 09:34 AM

    Make sure that you have the correct Oracle Update package. If you have the previous package, downloaded prior to March, it will have a different fix number

     

    You can also look at the "PACKAGE.TXT" file and make sure the following line is there, including "EH2"

     

    PACKAGE_OOB_VER=11.2.0.4.0 EH2

     

     

     

    Tom



  • 4.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 01-07-2016 12:11 AM

    Hi All

     

    It was a fresh install and oracle update downloaded from ca ftp was not correct EH2 version. We downloaded the post March release and it went fine.

     

    Regards

    GP



  • 5.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 12-31-2015 10:47 AM

    Both Hilmar and Tom are correct in their suggestions and analyses.  I would like to add a "cheat" that will get you around having to completely uninstall everything and start over from scratch. This only applies if you are updating from 6.3.2.x to 6.3.2.11, not a fresh install. If it's a fresh install, please get the newer Oracle Update files, as linked in Tom Hughes's post.

     

    1. Edit the PACKAGE.TXT and change EH1 to EH2

    2. Restart the eHealth setup program; it should complete successfully this time.

    3. Download and install the Oracle October 2015 CPU.

     

    Mike Thompson



  • 6.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 09:41 AM

    Hi Guys

     

    If I am doing a fresh install of 6.3.3 on Windows and I got a similar error. Which OracleUpdate file must I have/download?

     

    Regards

    David



  • 7.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 09:52 AM

    Hi David,

     

             You shouldn't encounter the same issue, as above, in release 6.3.3. But you'll need the following 3 packages, to install eHealth on Windows

     

    You can search for them by Fix # also

     

    Regards,

    Tom Hughes



  • 8.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 10:25 AM

    Hi Tom

     

    Thanks for the rapid response. As far as I can recall that the Fix i downloaded.

     

    I have downloaded them from the link you have provided and unzipped the CA_eHealth_63300_Oracle_12102_Update_Windows.tar file using 7Zip and save them under OracleUpdate

     

    Now my next question is since I canceled the installation at the step where I need to Select the OracleUpdate files location. Do I simply start the installation again or do I need to do some cleanups first?

     

    Regards

    David



  • 9.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 10:31 AM

    It depends on what was laid down, I suppose. Did it create any folders, files?

    I would delete whatever the installation created, and start over; even the installplus files

     

    You can try just installing again, to see. And then clean up afterwards, if it fails



  • 10.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 11:08 AM

    Hi Thomas

     

    I just did the installation again and when it came to selecting the Oracle Update location, I get the same error as before.

     

    Location:

     

     

    Error:

     

    This is what is in the PACKAGE.txt file

     

    PACKAGE_ID=ORAPSET
    PACKAGE_DESC=Oracle Patchset 12.1.0.2
    PACKAGE_DATE=July 2016
    PACKAGE_ORA_VER=12.1.0.2.0
    PACKAGE_OOB_VER=12.1.0.2.0 EH1
    PACKAGE_PREREQS=OracleUpdatesPrereqs
    PACKAGE_PREINST=OracleUpdatesPreinst
    PACKAGE_PRELOAD=OracleUpdatesPreload
    PACKAGE_PSTLOAD=OracleUpdatesPostload
    PACKAGE_PSTINST=OracleUpdatesPostinst

     

    Regards

    David



  • 11.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 11:14 AM

    Hi David,

     

          Yeah, that looks like the same issue. I didn't think that applied in Oracle 12. I'll look into this

     

    Regards,

    Tom Hughes



  • 12.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 11:25 AM

    Thanks 

     

    I will appreciated that.

     

    Regards

    David



  • 13.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 11:53 AM

    Yes, there is a newer Oracle Update file

     

    I have confirmed that this is EH2



  • 14.  Re: Ehealth 6.3.2.11 Installation Fails on Oracle Update(11.2.0.4.0)

    Posted 10-17-2018 01:10 PM

    Thanks Thomas

     

    I will download it and let you know the result. My next question is, what are the other fixes for ? and what's the difference as compared to this one you just suggested.

     

    Regards

    David