Clarity Service Management

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change workflow type

  • 1.  change workflow type

    Posted 06-08-2015 06:38 AM

    Hi ,

     

    We need to attached the change order workflow task based on the Change Order category and Change Type.

     

    For Example:

     

    Change Order Category -  Server

    Change Type - Standard

    ----------------------------------------------------

    Change Order Category - Server

    Change Type - Emergency

     

    Now Only different is Change Type - based on the change type we need attached the workflow task in the change order ticket.



  • 2.  Re: change workflow type

    Posted 06-08-2015 07:29 AM

    hi,

    this can be done via SPEL macro,

    but keep in mind that you should modify user interface to maintance your system.

     

    For example you may add new tab to your change order category form, with all of your tasks for specified category with Change Type delimiter.



  • 3.  Re: change workflow type

    Posted 06-08-2015 07:34 AM

    I would suggest you to attach all possible tasks for the category, and skip them automatically according to change type. So basically on task status pending you need to check change type and if task is not valid for current type perform action that will change task status to skip.