Hi Chi,
Yes, the manual notify screen will not allow anymore than 4000 characters. But it doesn't truncate it to 4000 when it pulls it into the 'message text' field of the manual notify screen. You get an error when you click the 'notify' button, and then have to remove enough text to get it down to 4000.
We are running version 12.7, with cume2 applied. I was thinking that what gets pulled into the 'message text' field was being controlled by what you have defined in the manual notify message template, so truncating it on the message template would be how to truncate it on the 'message text' field. But I'm going to review Gutis' suggestion to see if I can do that to shorten what is pulled into the 'message text' field. I think that in doing that, it would also shorten what is included in the manual notify email that is sent out? If yes, that would accomplish both of the things that I'm looking for.
Thanks,
Tammy