Miss the September Service Management Office Hours - Online Chat? Check out what you missed below and be sure to join us in October for the next session!
from Chris Hackett (CA) to Everyone:
Hi Everyone - We'll be starting in just a few minutes.
Hi Everyone - We're ready for questions!
Any questions for the team out there? We're ready!
For those interested in attending CA World this year check out the CA World - Service Management Program Guide blog post - https://communities.ca.com/community/ca-service-management/blog/2015/09/08/its-here-the-ca-world-service-management-program-guide
from sharath to Everyone:
We have USS and EEM sharing same server with a remote database for USS. We are planning to uninstall USS and install on a new application server. Can I use the same USS_MDB databse or should I delete it and do a fresh installation of USS
from Paul Coccimiglio (CA) to Everyone:
@Sharath - personally, I would recommemd creating a new DB for the fresh USS install
We will go Live with Service Mgt very soon, but we need to perform a load test. Currently we are using Cisco product where the avg order per day is 300
Im waiting if I can get a suggestion to my question...
from Rajeev Kumar (CA) to Everyone:
@Sharat - What was the question surrounding performance ?
Today, we use the other catalog product where we avg 300 orders placed /day. We will go live with USS so want to perfrom the Load testings. Looking if you can recommand us to test this
@Sharat - It will be good to perform a performance test in your local environment. Here is a document that captures results from development performance lab - http://www.ca.com/us/support/ca-support-online/support-by-product/ca-service-management.aspx.
@Rajeev, thanks will check it up. Looks its a schedule maintenance now.. I will check it later.
Thanks All !
from jim to Everyone:
Will the next release of CA-SAM improve the performance of the Cron jobs?
from Michel Avenel (CA) to Everyone:
@Jim - The current CA SAM release (3.6.7) and planned release (4.0) both include performance improvements of the Cron jobs.
from Eduardo Rodrigues to Everyone:
I have SD, SC, USS and EEM installed and integrated. When I integrate EEM with Active Directory the new users are created automaticaly in USS as well as in the Service Desk?
@Eduardo - do you also have CA SDM integrated with EEM?
@Paul - Yes. I have.
@Eduardo - have you also done a LDAP Import from CA SDM?
@Paul - No. I didn´t do this because in SDM 12.9 the users are created automaticaly. I want to know if it´s happen with USS to.
@Eduardo - The behavior of SDM 12.9, to create a user at the first login, works in 14.1 as well. USS has the same behavior.
@Rajeev - Ok. Very good. Thks
from Celso to Everyone:
I have been asked to create a query for contacts with special handling
has anyone tried that?
@Celso - are you referring to a DB query that will tell you which contacts have special handling?
from Andrea Holmes to Everyone:
@Celso, I have
BTW thank you for putting the ITSM sessions on one page, that's a huge help
@Celso, (cnthandling_list.special_handling.sym in ( 'Restrict Close' ))
@Celso, that's from within SDM of course
@Andrea thanks! let me try that
yes as a stored query
@Andrea, I owe you big, works like a champ!
from Catherine Schuman (CJ) - CA to Everyone:
Thank you all for attending. Please visit us at the communities for more information! Have a great day!!