Clarity Service Management

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2015)

  • 1.  Chat Transcript - CA Service Management Office Hours: A Live Online Chat (September 2015)

    Posted 09-11-2015 12:30 AM

    Miss the September Service Management Office Hours - Online Chat? Check out what you missed below and be sure to join us in October for the next session!

     

    from Chris Hackett (CA) to Everyone:

    Hi Everyone - We'll be starting in just a few minutes.

    from Chris Hackett (CA) to Everyone:

    Hi Everyone - We're ready for questions!

    from Chris Hackett (CA) to Everyone:

    Any questions for the team out there? We're ready!

    from Chris Hackett (CA) to Everyone:

    For those interested in attending CA World this year check out the CA World - Service Management Program Guide blog post - https://communities.ca.com/community/ca-service-management/blog/2015/09/08/its-here-the-ca-world-service-management-program-guide

     

    from sharath to Everyone:

    We have USS and EEM sharing same server with a remote database for USS. We are planning to uninstall USS and install on a new application server. Can I use the same USS_MDB databse or should I delete it and do a fresh installation of USS

    from Paul Coccimiglio (CA) to Everyone:

    @Sharath - personally, I would recommemd creating a new DB for the fresh USS install

    from sharath to Everyone:

    @Paul. Thanks

    from sharath to Everyone:

    We will go Live with Service Mgt very soon, but we need to perform a load test. Currently we are using Cisco product where the avg order per day is 300

    from sharath to Everyone:

    Im waiting if I can get a suggestion to my question...

    from Rajeev Kumar (CA) to Everyone:

    @Sharat - What was the question surrounding performance ?

    from sharath to Everyone:

    Today, we use the other catalog product where we avg 300 orders placed /day. We will go live with USS so want to perfrom the Load testings. Looking if you can recommand us to test this

    from Rajeev Kumar (CA) to Everyone:

    @Sharat - It will be good to perform a performance test in your local environment. Here is a document that captures results from development performance lab - http://www.ca.com/us/support/ca-support-online/support-by-product/ca-service-management.aspx.

    from sharath to Everyone:

    @Rajeev, thanks will check it up. Looks its a schedule maintenance now.. I will check it later.

    from sharath to Everyone:

    Thanks All !

     

    from jim to Everyone:

    Will the next release of CA-SAM improve the performance  of the Cron jobs?

    from Michel Avenel (CA) to Everyone:

    @Jim - The current CA SAM release (3.6.7) and planned release (4.0) both include performance improvements of the Cron jobs.

     

    from Eduardo Rodrigues to Everyone:

    I have SD, SC, USS and EEM installed and integrated. When I integrate EEM with Active Directory the new users are created automaticaly in USS as well  as in the Service Desk?

    from Paul Coccimiglio (CA) to Everyone:

    @Eduardo - do you also have CA SDM integrated with EEM?

    from Eduardo Rodrigues to Everyone:

    @Paul - Yes. I have.

    from Paul Coccimiglio (CA) to Everyone:

    @Eduardo - have you also done a LDAP Import from CA SDM?

    from Eduardo Rodrigues to Everyone:

    @Paul - No. I didn´t do this because in SDM 12.9 the users are created automaticaly. I want to know if it´s happen with USS to.

    from Rajeev Kumar (CA) to Everyone:

    @Eduardo - The behavior of SDM 12.9, to create a user at the first login, works in 14.1 as well. USS has the same behavior.

    from Eduardo Rodrigues to Everyone:

    @Rajeev - Ok. Very good. Thks

    from Celso to Everyone:

    I have been asked to create a query for contacts with special handling

    from Celso to Everyone:

    has anyone tried that?

    from Paul Coccimiglio (CA) to Everyone:

    @Celso - are you referring to a DB query that will tell you which contacts have special handling?

    from Andrea Holmes to Everyone:

    @Celso, I have

    from Celso to Everyone:

    BTW thank you for putting the ITSM sessions on one page, that's a huge help

    from Andrea Holmes to Everyone:

    @Celso, (cnthandling_list.special_handling.sym in ( 'Restrict Close' ))

    from Andrea Holmes to Everyone:

    @Celso, that's from within SDM of course

    from Celso to Everyone:

    @Andrea thanks!  let me try that

    from Celso to Everyone:

    yes as a stored query

    from Celso to Everyone:

    @Andrea, I owe you big, works like a champ!

    from Andrea Holmes to Everyone:

    @Celso, awesome!

     

    from Catherine Schuman (CJ) - CA to Everyone:

    Thank you all for attending. Please visit us at the communities for more information! Have a great day!!