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How to Create Custom Reports in BOXI

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  • 1.  How to Create Custom Reports in BOXI

    Posted 09-30-2015 03:51 AM

    Hello CA Support team

     

    I just installed and configured boxi 3.3 with sdm 12.9. As i see rightnow on below screenshot, i believe these are default reports. How can i make custom reports? any document can u provide pls.? also  after creating the reports, how it can be show in CMC and in servicedesk reports tab? also whats the  location of default reports,where it is present ?

    Many thanks

    BOXI default reports..PNG



  • 2.  Re: How to Create Custom Reports in BOXI
    Best Answer

    Posted 09-30-2015 04:32 AM

    Hi Laqa,

     

    Service Desk Greenbook "CA Business Intelligence for CA Service Desk Manager" should help to create and manege reports. You can download it from our support site. (see p.280 - To create a Web Intelligence document)

     

    CA Business Intelligence for CA Service Desk Manager

     

    Thank you,

     

    Kaori



  • 3.  Re: How to Create Custom Reports in BOXI

    Posted 10-01-2015 07:57 AM

    Many Thanks