SUMMARY:
To generate diagnostic information about a Unix Authentication Broker (UNAB) UNIX/LINUX endpoint, the Unix Authentication Broker (UNAB) "support.sh" utility collects information to help CA Support.
SOLUTION:
-For instance, on UNIX (Solaris):
# cd /tmp
# pwd
/tmp
# /opt/CA/uxauth/lbin/support.sh
UNAB found in the /opt/CA/uxauth directory
Gathering version info of UNAB binaries, this may take a minute
Adding system log files ...
CA ControlMinder seversion v12.81.0.1912 - Display module version
Copyright (c) 2013 CA. All rights reserved.
Running under: SUN Solaris
Compressing support file, this may take a moment
Support file is ready in the /tmp directory.
Please send it to CA support personnel.
NOTE: Additional troubleshooting information gets into support file only if
UNAB debugging was enabled at the moment the problem occurred. The
agent debugging can be turned on via the debug_level token in uxauth.ini
file. Debugging output of individual UNAB components (pam, nss, agent)
can be manipulated via uxconsole -debug functionality.
#
And here the output result:
# # ls -l /tmp/support-UNAB*
-rw-r--r-- 1 root root 11521415 Oct 5 10:07 /tmp/support-UNAB-hostname.201510051006EDT.tar.Z
-For instance, on LINUX:
# cd /tmp
# pwd
/tmp
# /opt/CA/uxauth/lbin/support.sh
UNAB found in the /opt/CA/uxauth directory
Gathering version info of UNAB binaries, this may take a minute
CA ControlMinder seversion v12.81.0.1912 - Display module version
Copyright (c) 2013 CA. All rights reserved.
Running under: Linux
Compressing support file, this may take a moment
Support file is ready in the /tmp directory.
Please send it to CA support personnel.
NOTE: Additional troubleshooting information gets into support file only if
UNAB debugging was enabled at the moment the problem occurred. The
agent debugging can be turned on via the debug_level token in uxauth.ini
file. Debugging output of individual UNAB components (pam, nss, agent)
can be manipulated via uxconsole -debug functionality.
#
And here the output result:
# ls -l /tmp/support-UNAB*
-rw-r--r-- 1 root root 25267950 Oct 5 15:11 /tmp/support-UNAB-hostname.201510051510CEST.tar.gz
#
Christian Goulard
CA Technologies
Sr Support Engineer