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What are the dependencies for the solution kit installers?

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  • 1.  What are the dependencies for the solution kit installers?

     
    Posted 05-18-2015 09:47 AM

    We are noticing that error messages pushed through the GUI "an error occurred whilst querying the database"..

    Hard to diagnose what is happening ...

    Could this be related to the data manager environment variable (DataManager54) --> is that supported by the older Tivoli solution kits; or the VMware solution kits?



  • 2.  Re: What are the dependencies for the solution kit installers?
    Best Answer

    Posted 05-18-2015 11:58 AM

    Is this the error message? Is this CCC 2.8?

    Installer error.png

     

    Any existing data adapter\solution kit will fail with the error aforesaid in CCC 2.8 due to encrypted password.

     

    A work-around is to decrypt the password manually, below are the steps to install the adapter

    1. Make a copy of config.txt located in C:\Program Files\CA\Capacity Command Center 2.8\ApacheTomcat\webapps\DM\WEB-INF\classes

    2. Update the password field with the actual password and save the file

        password.png

    3. Install the data adapter\solution kit

    4. Once the install finishes, remember to rename\delete the config.txt file and replace the original config.txt in the same location.



  • 3.  Re: What are the dependencies for the solution kit installers?

     
    Posted 05-18-2015 12:02 PM

    That's it!! Thanks KS