Anyone with an idea of why the export button is only working for administrator and not analyst? When analysts try to export to excel they get the
'Fatal error has occurred in servlet please see jsrvr.log for details.' error message. the button used to work for analysts before.
Can you confirm the product you are asking about please, and some more details about what you are trying to export
I am using service desk 12.6 version and I am trying to export a report to excel from the service desk manager using the report button.
I found this paper:
Please take a look at it to see if it helps. Thanks _Chi