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Usability Study -- Get Involved!

  • 1.  Usability Study -- Get Involved!

    Posted 06-12-2015 06:49 PM

    CA is planning a usability study focused on the experience for "Level-1 Analysts" at Service Providers and Enterprise IT organizations.

     

    We are recruiting Level-1 Analysts who would like to participate in a 30-to-60 minute webcast to evaluate design mock-ups and provide constructive feedback.

     

    A Level-1 Analyst is a role focused on the processes of working with tickets to resolve customer issues.

     

    This study is focused exclusively on the Level-1 Analyst role, and will not include other roles such as Problem Manager, Change Manager, or Administrator.  This study will only be conducted in English.

     

    If you or someone from your organization is interested in this opportunity to get involved, please register with the CA Service Management TUCSON validation project. 

     

    http://validate.ca.com/callout/?callid=23AFCFCE2A804319A349552F69BBE2AD

     

    If you have already registered with the CASM TUCSON project, there is no need to register again.

     

    The study is targeted to begin in late June 2016 (subject to change) so sign-up today!



  • 2.  Re: Usability Study -- Get Involved!

    Posted 06-12-2015 07:00 PM

    Thanks for sharing this opportunity with the community Roger!

    ROGER Morse wrote:

     

    CA is planning a usability study focused on the experience for "Level-1 Analysts" at Service Providers and Enterprise IT organizations.

     

    We are recruiting Level-1 Analysts who would like to participate in a 30-to-60 minute webcast to evaluate design mock-ups and provide constructive feedback.

     

    A Level-1 Analyst is a role focused on the processes of working with tickets to resolve customer issues.

     

    This study is focused exclusively on the Level-1 Analyst role, and will not include other roles such as Problem Manager, Change Manager, or Administrator.  This study will only be conducted in English.

     

    If you or someone from your organization is interested in this opportunity to get involved, please register with the CA Service Management TUCSON validation project.

     

    http://validate.ca.com/callout/?callid=23AFCFCE2A804319A349552F69BBE2AD

     

    If you have already registered with the CASM TUCSON project, there is no need to register again.

     

    The study is targeted to begin in late June 2016 (subject to change) so sign-up today!



  • 3.  Re: Usability Study -- Get Involved!

    Posted 06-14-2015 09:49 AM

    Sounds like a great opportunity for CA SDM customers!



  • 4.  Re: Usability Study -- Get Involved!

    Posted 06-17-2015 02:51 PM

    CA is conducting a survey designed to get input on the outcomes a Level-1 Support Analyst desires.

     

    Feedback through this survey will help us to create a solution experience that is designed to serve the Level-1 Support Analyst better.

     

    Please share this survey with your organization's Level-1 Support Analysts that use CA Service Management.  Additionally, if your organization uses non-CA tools such as Salesforce or PeopleSoft, we would be very interested in having those types of Level-1 Analysts also complete the survey. The more input we receive, the stronger the potential results.

     

    The survey asks participants to rate possible outcomes on the IMPORTANCE to their work as a Level-1 Support Analyst, and how SATISFIED the current solution addresses the outcomes.  There are no right or wrong answers.

     

    Thank you for your assistance in getting this survey into the hands of your organization's Level-1 Support Analysts.  We look forward to the feedback!

     

    http://www.surveygizmo.com/s3/2194476/What-s-important-and-missing-for-Support-Analysts

     

    The CA Service Management Team