Hello Everyone,
In R14.1, below are the options available in the Unified Self Service (USS) Home page if it is only integrated with the CA Service Desk Manager (SDM):
- Questions (from USS)
- Announcements (from SDM)
- Create Request or Create Incident for SDM
- My Request or Incident list
- No My Resources option available
Options available in the Unified Self Service (USS) Home page if it is only integrated with the CA Service Catalog:
- Questions (from USS)
- No Announcements available
- Create Request in Service Catalog
- My Request in Service Catalog
- My Resources option available
Options available if the UUS is integrated with both SDM and Service Catalog:
- Questions from USS
- Announcements from SDM
- Create Request creates a Request in Service Catalog
- My Request shows Request from Service Catalog
- Option to view My Resources
Have a great week all!
Thanks,
Naveen