Clarity Service Management

CA Tuesday Tip: USS Home page summary based on Integrations

  • 1.  CA Tuesday Tip: USS Home page summary based on Integrations

    Posted 06-03-2015 12:29 AM

    Hello Everyone,

     

    In R14.1, below are the options available in the Unified Self Service (USS) Home page if it is only integrated with the CA Service Desk Manager (SDM):

     

    • Questions (from USS)
    • Announcements (from SDM)
    • Create Request or Create Incident for SDM
    • My Request or Incident list
    • No My Resources option available

     

    Options available in the Unified Self Service (USS) Home page if it is only integrated with the CA Service Catalog:

     

    • Questions (from USS)
    • No Announcements available
    • Create Request in Service Catalog
    • My Request in Service Catalog
    • My Resources option available

     

    Options available if the UUS is integrated with both SDM and Service Catalog:

     

    • Questions from USS
    • Announcements from SDM
    • Create Request creates a Request in Service Catalog
    • My Request shows Request from Service Catalog
    • Option to view My Resources

     

    Have a great week all!

     

    Thanks,

    Naveen