Clarity Service Management

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SDM 12.7 - Change order schedule duration

  • 1.  SDM 12.7 - Change order schedule duration

    Posted 04-23-2015 08:07 AM

    Hi everyone,

     

    For Change Orders, I would like to make both the 'Schedule Start Date' and the 'Schedule Duration' required dependent attributes for the status transition TO the 'Scheduled' status.  But I see that when you create a CO, the schedule duration is being automatically populated with  00:00:00 -- Is there a way to not have that automatically populated, so they always have to put a duration in the field?

     

    Thanks.

    Tammy



  • 2.  Re: SDM 12.7 - Change order schedule duration

    Posted 04-23-2015 12:31 PM

    In transition condition you can define that duration should be greater than 00:00:00



  • 3.  Re: SDM 12.7 - Change order schedule duration

    Posted 04-23-2015 07:53 PM

    Thanks, Gutis.  But I know we will definitely have some that need to be 00:00:00.  I was trying to find a way to not have 00:00:00 automatically populated, forcing them to put something in the field -- whether it's 00:00:00 or some other duration.  Is there a way to do that?

     

    Thanks,

    Tammy



  • 4.  Re: SDM 12.7 - Change order schedule duration

    Posted 04-23-2015 09:21 PM

    It seems that's the default value for a new ticket, as I can see the line below in change.maj

     

    sched_duration    DURATION { ON_NEW DEFAULT 0 ; UI_INFO "AUDITLOG" ; } ;


  • 5.  Re: SDM 12.7 - Change order schedule duration

    Posted 04-24-2015 03:26 AM

    Hi Tammy.

    Maybe the following will help in a site/mods/majic/*.mod file:

    MODIFY chg sched_duration ON_NEW DEFAULT "";

    So you would not have to change the original bopcfg file.

    Regards

    ............Michael



  • 6.  Re: SDM 12.7 - Change order schedule duration

    Posted 04-24-2015 06:18 AM

    Thanks Zhijun and Michael.... I'll keep the customization in my back pocket.  We don't like to customize unless absolutely necessary... 

     

    Tammy



  • 7.  Re: SDM 12.7 - Change order schedule duration

    Posted 01-29-2016 04:20 AM

    The best & easier. No customization needed.

    Thank you