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3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

  • 1.  3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-10-2015 09:32 AM

    Hi Friends,

     

    Can you suggest me solution for below Error..

     

    3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector.

    3/09/15 03:12:17 PM GMT [WARN] [IntroscopeAgent.ConnectionThread] Failed to re-connect to the Introscope Enterprise Manager at

    wily.isengard.postofficehub.link.net.DefaultSocketFactory (1).

    3/09/15 03:15:27 PM GMT [WARN] [IntroscopeAgent.ConnectionThread] Failed to re-connect to the Introscope Enterprise Manager at

    .isengard.postofficehub.link.net.DefaultSocketFactory

     

     

    Regards

    Vinay Nayak



  • 2.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-10-2015 01:07 PM
    Any recent firewall or DNS changes?
    Is this a new or existing setup?


  • 3.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-11-2015 04:38 AM

    Hi Davis,

     

    We have upgraded APM 9.1 to 9.6

     

    But still APM agnet is working on 9.1 is this problem ?

     

    Regards

    Vinay Nayak




  • 4.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-11-2015 02:23 PM

    EM is backwards compatible with older agents.



  • 5.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-11-2015 02:30 PM

    Is old agent is compatable with new EM ??



  • 6.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-12-2015 10:18 AM
    Yes


  • 7.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-11-2015 07:32 AM


    Hi Haruhiko,

     

    I checked in collector logs. I found all agent was disconnect same time.

     

    Regards

    Vinay nayak



  • 8.  Re: 3/09/15 03:08:53 PM GMT [WARN] [IntroscopeAgent.IsengardServerConnectionManager] Lost contact with the Introscope Enterprise Manager at collector

    Posted 03-10-2015 01:15 PM

    Hi Vinay,

     

    As Haruhiko hinted above, the cause for this could be anything. I'd start from the network level and up. If you need help with overall APM cluster to review this, please feel free to open a support case with us at CA Support.

     

    Regards,

    James.