CA Service Management

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  • 1.  Debugger stopping the service

    Posted Apr 01, 2015 04:09 PM

    Hi All,

    CASD 12.7

     

    At times, primary servcie found to be in stopped state when it was functioning fine and during the issue time, if we take alooka t the vent viewer this issue is recorded,

     

     

    An unhandled win32 exception occurred in sslump_nxd.exe [6384]. Just-In-Time debugging this exception failed with the following error: Debugger could not be started because no user is logged on.

     

    Check the documentation index for 'Just-in-time debugging, errors' for more information.

     

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

     

     

    Wondering why this si happening and how the servcie is coonceted for this devugging. Please provide an defnition/clarification on this exception.

     

     

    Regards,

    Mohan



  • 2.  Re: Debugger stopping the service

    Posted Apr 01, 2015 09:23 PM

    Hi Mohan,

     

    I would suggest you to open support issue for this. It is required to gather the process dump catcher for further investigation.

     

    Thanks,

    Naveen



  • 3.  Re: Debugger stopping the service

    Posted Apr 02, 2015 12:34 AM

    Below tech document should help to gather crash dump:

     

    http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/tec595780.aspx