DX Infrastructure Manager

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Cannot acknowledge 'Robot inactive' alert

  • 1.  Cannot acknowledge 'Robot inactive' alert

    Posted 08-07-2012 07:07 PM

    Hi,

     

    I received an alert regarding an inactive robot which I can do nothing with in the UMP.  It doesn't appear in Infrastructure Manager since it's already been suppressed by the robot coming back online.  I've tried a clean reinstall of the robot and this doesn't help remove the alert from UMP.

     

    If I acknowledge the alert, make it invisible, assign it to someone it comes back within a few minutes.

     

    Any idea how I can remove this alert?

     

    Many thanks,

     

    John



  • 2.  Re: Cannot acknowledge 'Robot inactive' alert

    Posted 08-07-2012 07:27 PM

    Two quick fire suggestions, first:

     

    Is it in the SQL database? Look in the NAS_ALARMS table

     

    Also try restart the dashboard_engine and see if that clears it.

     

    Another thing to try is clearing the cache from your browser.