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Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

  • 1.  Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

    Posted 02-26-2015 05:32 AM

     

    Xtraction for CA Service Management 15.1
    General Availability Announcement

     

    Date: 2/26/15
    To: CA Service Management Customers
    From: The CA Technologies Service Desk Manager Product Team
    Subject: General Availability Announcement for Xtraction for CA Service Management 15.1 a third party product

     

    On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction for CA Service Management 15.1, a third party product, is now available.

     

    You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

     

    If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

     

    Thank you again for your business.

     



  • 2.  Re: Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

    Posted 02-27-2015 11:38 AM

    Thanks for sharing this with the community Katherine Lynn!

    Katherine Lynn wrote:

     

     

    Xtraction for CA Service Management 15.1
    General Availability Announcement

     

    Date: 2/26/15
    To: CA Service Management Customers
    From: The CA Technologies Service Desk Manager Product Team
    Subject: General Availability Announcement for Xtraction for CA Service Management 15.1 a third party product

     

    On behalf of CA Technologies, we appreciate your business and the opportunity to provide you with high-quality, innovative software and services. As part of our ongoing commitment to customer success, we regularly release updated versions of our products. Today, we are pleased to announce that Xtraction for CA Service Management 15.1, a third party product, is now available.

     

    You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

     

    If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.

     

    Thank you again for your business.

     



  • 3.  Re: Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

    Posted 03-30-2015 02:56 PM

    ***Notice on Xtraction 15.1***

     

    Xtraction 15.1 which was posted on Feb 27th originally has been removed from the CA Support downloads site due to a bug found in the software by the folks at Xtraction.  The software download was removed from the site as of Friday, 3/27.  We are currently working with them to get a new build of 15.1 ready to replace the one that we had posted in Feb.  We will post another announcement here once the new build is up on the downloads site.  Currently the ETA is to have this up by 4/3.

     

    Sorry for any inconvenience.

     

    Thanks,

    Jon Israel

    Principal Support Engineer

    CA Technologies



  • 4.  Re: Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

    Posted 03-30-2015 04:49 PM

    Thanks for alerting the community Jon!

    JONATHAN ISRAEL wrote:

     

    ***Notice on Xtraction 15.1***

     

    Xtraction 15.1 which was posted on Feb 27th originally has been removed from the CA Support downloads site due to a bug found in the software by the folks at Xtraction.  The software download was removed from the site as of Friday, 3/27.  We are currently working with them to get a new build of 15.1 ready to replace the one that we had posted in Feb.  We will post another announcement here once the new build is up on the downloads site.  Currently the ETA is to have this up by 4/3.

     

    Sorry for any inconvenience.

     

    Thanks,

    Jon Israel

    Principal Support Engineer

    CA Technologies



  • 5.  Re: Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

    Posted 04-10-2015 03:25 PM

    An updated version/build of Xtraction 15.1 is now available on CA Support Online.

     

    You can download your copy of Xtraction for CA Service Management 15.1 from CA Support Online https://support.ca.com/. Since it is a third party product you will see the letters N/A before the product name as it is not a CA branded product.

     

    If you have any questions or require assistance contact CA Customer Care online at http://www.ca.com/us/customer-care.aspx where you can submit an online request using the Customer Care web form: https://communities.ca.com/web/guest/customercare. You can also call CA Customer Care at +1-800-225-5224 in North America or see http://www.ca.com/phone for the local number in your country.