This weekend CA Support (11/15-16) will be updating a few fields required to submit a case online. Support will want to know the product, version, product area you are inquiring about and the operating system/environment. This is pretty much the same information we’ve always asked for but answers are now available via a drop down versus text field, minimizing the time you will need to spend to post your case.
Based on the product you are inquiring about, some fields may now be optional; we will help guide you through the data we need upon submitting your case online.
*Posted by Melissa Potvin on behalf of Christie Nudelman