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Adding users in USERS.XML file

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  • 1.  Adding users in USERS.XML file

    Posted 08-12-2014 11:32 AM

    Hi CA Experts,


    I want to add user in Introscope and when i configure the users.xml file and add the new user.

    I got an error of mismatched username and password and when i logged my own account my account will no longer login to.


    Your immediate response is highly appreciated.


    Thanks and Godbless you always.

    Arwin Trambulo

    Software Engineering Analyst, Accenture

  • 2.  Re: Adding users in USERS.XML file
    Best Answer

    Posted 08-12-2014 12:18 PM

    Hi Arwin,


    Have you gone through the APM Security Guide for creating users and the steps involved ?

    Please have a look at the below link consisting of the guide as well as discussion on the same topic.

    Link - RE: User creation in Introscope work station


    Let me know if you are still facing the issue.




  • 3.  Re: Adding users in USERS.XML file

    Posted 08-12-2014 01:22 PM

    Hi Arwin,


    When you created the user, did you set the property in the XML file for plainTextPasswords to "true" ? If so, then all of the passwords were RE-encoded, which would explain why your password wouldn't work. Your best bet is to restore a backup copy of the users.xml file, then encode the user's password using the MD5encoder utility in the EM_HOME/tools directory, then add the user to the users.xml file, along with the encoded password from the MD5Encoder tool.


    Hope this helps.