Clarity Service Management

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r12.9 - Change Order form Priority Question

  • 1.  r12.9 - Change Order form Priority Question

    Posted 12-10-2014 12:50 PM

    It is my understanding that the only purpose for the "Priority" field on the Change Order form is that it is carried over from other forms, e.g., Incident, Problem, etc., but has not real function or purpose on the Change Order form.  With that said, I want to make that field Read Only on the form, but I'm being told that is a configuration change.  I'm not convinced this is the case so can anyone dispel this myth of not being able to make the Priority field on the Change Order form Read Only?



  • 2.  Re: r12.9 - Change Order form Priority Question

    Posted 12-11-2014 06:08 PM

    I think "priority" has its purpose and functions.

    For example, you can associate service types to priorities so that

    when a change order is created with the priorities the service type

    is attached to the newly created change order so that certain events

    will trigger. Another example would be the some activity notifications

    are priority-related . One example would be "escalate" activity which

    will happen if you escalate the change order(change the priority from

    2 to 1 for example).