Buttons text problem in Unified Self Service

[Anon Anon]

As we change the language of USS through Edit Profile feature, some buttons doesn't change showing messages without sense in other language.

 

Some images in Spanish with the error:

Some images in English with the error:

 

The integration is configured with Service Desk Manager 14.1 and it's working. I can create requests without trouble.

 

Also the help bubbles are showing in English in both cases (Spanish, English), How can I change it?

 

 

Thanks in advance.

[Zhijun He]

Hi,

If the problem is reproducible, it could be better to open a support case.

As I thought it could require a fix.

 

Regards,

Mark

[John Vasquez]

Hi Elena, did you get an answer for this issue?

Regards,

JOHN

[Anon Anon]

Hello. I have the same problem. Does anyone know how to solve it?

[Pablo Oyarzo]

Hello Guys,

 

This issue was related to wrong value in the os_ExternalSourceProperties table where the propertyValue was set to  'Solicitud'  for propertyName='labelfortype'  instead of 'Request'.

 

After running the following query:

update os_ExternalSourceProperties set propertyValue='Request' where propertyName='labelfortype';

and then restarting the Unified Self service server the issue has been solved.

 

Hope this helps.  Please create a backup of your database or table before running the query above in your environment.

 

Regards,

Pablo

[Anon Anon]

Thank you very much Pablo, this solved my problem!