Layer7 Privileged Access Management

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login to Controlminder is slow

  • 1.  login to Controlminder is slow

    Posted 02-12-2015 10:42 AM


    Hi Currently when I am trying to login to the CA Cotrol minder it is very slow. Around 7 secs it takes to login. Any suggestion how



  • 2.  Re: login to Controlminder is slow

    Posted 02-12-2015 10:55 AM

    Can somebody help me identify where the issue can be.



  • 3.  Re: login to Controlminder is slow

    Posted 02-17-2015 12:30 PM

    Anyone able to help with this inquiry?

     

    Thank you



  • 4.  Re: login to Controlminder is slow

    Posted 04-30-2015 01:22 PM

    Avinash - Are you still encountering this issue? I'm sorry that this hasn't received a response yet. I just added this to the CA Privileged Identity Manager category.



  • 5.  Re: login to Controlminder is slow

    Posted 04-30-2015 06:00 PM

    Hi Avi

    i was having that issue , but with noticing the cpu and memory, i found that the cpu always 100% (it was 4 core, the java process was consuming a lot, but after upgrading by adding more (adding more 2 cores) the login process has improved , my server is in virtual environment  so it was easy to do the upgrade.

    But i didn't  dig technical inside the jboss logs  to find out if there are any configuration to fasten the logging process.

     

    Regards



  • 6.  Re: login to Controlminder is slow

    Posted 05-07-2015 04:26 PM

    Hi Avi,

     

    1. What release of PIM are you using?
    2. Is this a local user or is this user in a remote repository like AD?

     

    Our advice would be to do a trace on the user login.

     

    SEOSD.TRACE:

    1. secons -tc -t+

        (clears and then starts the trace)

    2. Reproduce the warning or denial message.

    3. secons -t-    

        (stops the trace)

    4. seosd.trace will be located in /opt/CA/AccessControl/log

     

    Cheers,

    Eric



  • 7.  Re: login to Controlminder is slow

    Posted 05-10-2015 11:35 PM

    Hi Avi,

     

    Are you logging into the ENTM UI and face slow response there?

     

    If so - are you using AD as your user store?

     

    And if so - have you checked to see if your AD is configured to work with Global Catalog?

     

    And so far so good - have you set the AD Global Catalog ports instead of the normal ports for the ac-env?

    More than that - are you using SSL for the connection or non-SSL?

     

    Do let us know the answers to the above so we can help you in getting this resolved.

     

    Regards,

     

    Amit.