This is an refresh of this original thread: Introducing Live Chat Support for CA Service Desk Manager!
There are several ways to obtain assistance with CA Service Desk Manager issues.
Log at Question at CA Service Management under the Service Desk Manager Category.
This allows you to speak via a text chat programme directly to a CA engineer. See below for access details.
The original channel.
Not going into detail, but other sources include:
Live Chat is available to any site with a valid CA Support contract.