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Alert Trigger Notification Customization

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  • 1.  Alert Trigger Notification Customization

    Posted 11-19-2013 02:05 PM

    Hi All,

    I have been wondering, if we can have different "Alert Trigger Notification" property for different "Actions" for a single alert.

    For e.g, lets say we have an alert "Frontend-Avg Response Time" whcih will be having two "actions" attached, say one is SMTP MAil action and other be SNMP action which is integrating to Netcool.
    So what I want is, can we have alert trigger notification property value to "When Severity Increases" for SMTP and "When Severity Changes" for SNMP mail action ?

    Please suggest.

    Regards,
    Vaibhav
     



  • 2.  RE: Alert Trigger Notification Customization
    Best Answer

    Posted 11-19-2013 03:27 PM

    That would require two different alerts.



  • 3.  RE: Alert Trigger Notification Customization

    Posted 11-19-2013 04:06 PM

    Hmm... Thats the problem we are facing with. Actually to clear of the alert from Netcool, we need "When Severity Changes", but for SMTP action, we get two alert mails for an incident i.e. one as a problem alert and the other as a resolution alert and flooding our mailboxes.

    I thought if we could have this using some CLW commands. That's the reason I posted it over here. Also the number of Alerts configured are too many. So no point of duplicating them.

    Anyways, thanks for your suggestions.

    Regards,
    Vaibhav



  • 4.  RE: Alert Trigger Notification Customization

    Posted 11-20-2013 03:05 PM

    Use the Action Delay feature on each alert.



  • 5.  RE: Alert Trigger Notification Customization

    Posted 11-19-2013 03:42 PM

    Yup, it would definitely require 2 alerts (As Hiko mentioned). We ran into similar questions as well, some time ago.

    Thanks,

    KT