Clarity Service Management

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New TEC documents for 2013/12/09

  • 1.  New TEC documents for 2013/12/09

    Posted 12-08-2013 11:27 PM

    Hello Everyone,

    Here are the Service Desk Manager knowledge documents published in the last week:

    https://support.ca.com/irj/portal/kbtech?docid=602390&searchID=TEC602390 How to avoid the password caching by the browser on login into Service Desk Manager.

    https://support.ca.com/irj/portal/kbtech?docid=602389&searchID=TEC602389 When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

    https://support.ca.com/irj/portal/kbtech?docid=602402&searchID=TEC602402 The counter of the node on the scoreboard is not correct for a query that uses a BREL attribute.

    https://support.ca.com/irj/portal/kbtech?docid=602401&searchID=TEC602401 The "Evt Handling Fltr" and "Evt Handling Writer" daemons are not running.

    https://support.ca.com/irj/portal/kbtech?docid=602400&searchID=TEC602400 How to remove the Urgency field from the CA Service Desk Manager (CA SDM) Employee Interface  

    https://support.ca.com/irj/portal/kbtech?docid=602399&searchID=TEC602399 Error when running custom CA Business Intelligence (CABI) report that includes CA Service Desk Manager (SDM) SREL fields and the CABI BETWEEN date filter

    https://support.ca.com/irj/portal/kbtech?docid=602410&searchID=TEC602410 How to list incidents where the logged in user is a member of The Stakeholders Notify List

    https://support.ca.com/irj/portal/kbtech?docid=602409&searchID=TEC602409 After setting the monitor joins option using the pdm_options_mgr command, the new value does not persist after running the configure tool

    Please add comments and queries on individual TEC documents to this thread: Comments and Queries

    Thanks,
    Naveen



  • 2.  RE: New TEC documents for 2013/12/09

    Posted 12-10-2013 05:50 PM
    naveen_desham:

    Hello Everyone,

    Here are the Service Desk Manager knowledge documents published in the last week:

    https://support.ca.com/irj/portal/kbtech?docid=602390&searchID=TEC602390 How to avoid the password caching by the browser on login into Service Desk Manager.

    https://support.ca.com/irj/portal/kbtech?docid=602389&searchID=TEC602389 When clicking on "Asset Viewer" inside the Configuration Item detail page the following error message is returned:"invalid url specified"

    https://support.ca.com/irj/portal/kbtech?docid=602402&searchID=TEC602402 The counter of the node on the scoreboard is not correct for a query that uses a BREL attribute.

    https://support.ca.com/irj/portal/kbtech?docid=602401&searchID=TEC602401 The "Evt Handling Fltr" and "Evt Handling Writer" daemons are not running.

    https://support.ca.com/irj/portal/kbtech?docid=602400&searchID=TEC602400 How to remove the Urgency field from the CA Service Desk Manager (CA SDM) Employee Interface  

    https://support.ca.com/irj/portal/kbtech?docid=602399&searchID=TEC602399 Error when running custom CA Business Intelligence (CABI) report that includes CA Service Desk Manager (SDM) SREL fields and the CABI BETWEEN date filter

    https://support.ca.com/irj/portal/kbtech?docid=602410&searchID=TEC602410 How to list incidents where the logged in user is a member of The Stakeholders Notify List

    https://support.ca.com/irj/portal/kbtech?docid=602409&searchID=TEC602409 After setting the monitor joins option using the pdm_options_mgr command, the new value does not persist after running the configure tool

    Please add comments and queries on individual TEC documents to this thread: Comments and Queries

    Thanks,
    Naveen


    Thanks for posting these Naveen!



  • 3.  Re: New TEC documents for 2013/12/09

    Posted 04-22-2019 12:36 PM

    Please, update this, the links are broken.

    I need TEC602389

     

    Thank you



  • 4.  Re: New TEC documents for 2013/12/09

    Posted 04-23-2019 03:03 AM