IT Process Automation

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Saving Attachments from SDM

  • 1.  Saving Attachments from SDM

    Posted 02-05-2013 08:48 PM
    Hi, has anyone been able to successfully detach (save locally on the ITPAM Orchestrator) an attachment from a CA Service Desk incident via SOAP or any other method?

    I've been unsuccessfully trying to do this for a while now via a combination of methods including copying the file from the SDM Attachment Repository (native ITPAM Operators don't support UNC paths).

    Any help / direction would be greatly appreciated!!

  • 2.  Moving thread.

    Posted 02-06-2013 10:30 AM
    Moving this thread to the General Discussion where questions are asked and answered.


  • 3.  RE: Saving Attachments from SDM

    Posted 02-07-2013 04:55 AM
    Can you please be more specific with the error?

    i never tried yet to do that but it should be simple using SOAP...

  • 4.  RE: Saving Attachments from SDM

    Posted 06-12-2013 03:08 AM
    Does this thread cover what you're trying to do?

  • 5.  RE: Saving Attachments from SDM

    Posted 06-12-2013 06:29 PM
    Hi Tim,

    Unfortunately that thread is for attaching files to SDM. What I'm trying to do is extract all the attachments associated with a ticket to an Orchenstrator where I can deal with them.