IT Process Automation

Expand all | Collapse all

Saving Attachments from SDM

  • 1.  Saving Attachments from SDM

    Posted 02-05-2013 08:48 PM
    Hi, has anyone been able to successfully detach (save locally on the ITPAM Orchestrator) an attachment from a CA Service Desk incident via SOAP or any other method?

    I've been unsuccessfully trying to do this for a while now via a combination of methods including copying the file from the SDM Attachment Repository (native ITPAM Operators don't support UNC paths).

    Any help / direction would be greatly appreciated!!


  • 2.  Moving thread.

    Posted 02-06-2013 10:30 AM
    Moving this thread to the General Discussion where questions are asked and answered.

    Mary


  • 3.  RE: Saving Attachments from SDM

    Posted 02-07-2013 04:55 AM
    Can you please be more specific with the error?

    i never tried yet to do that but it should be simple using SOAP...


  • 4.  RE: Saving Attachments from SDM

    Posted 06-12-2013 03:08 AM
    Does this thread cover what you're trying to do?


  • 5.  RE: Saving Attachments from SDM

    Posted 06-12-2013 06:29 PM
    Hi Tim,

    Unfortunately that thread is for attaching files to SDM. What I'm trying to do is extract all the attachments associated with a ticket to an Orchenstrator where I can deal with them.

    Regards,

    Kevin.