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When launching BNA I get a "Server not available" message at the login screen.

  • 1.  When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-28-2017 09:56 AM

    I can ping the server, I can SSH into the server, but BNA won't launch.  I am using the recommended Java version and have the server set as a security exception in the Java Control Panel applet.  The firewall on both the workstation and the BNA server are disabled.  I am running Windows 7 64 with the 64 bit Java on the workstation and can access BNA from other Windows 7 machines.  Has anyone experienced this, has anyone been able to track down what is causing it.  Other members of staff are having the same problem, randomly.  Thanks in advance for any insight.


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  • 2.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-30-2017 06:49 AM

    Hi,

    are you able to launch BNA on the server itself and access the BNA server?  Or it is just one work station which fails to connect to the BNA server all the time (and other staff member have random problems)?

     

    Is your BNA server multihomed - with more than one active network connection? 

    Do your BNA server have mutliple DNS names?

    What if you use the IP address of the BNA server?

     

     


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  • 3.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-30-2017 07:08 AM

    The BNA server is single-homed and I use the IP address to access it.  I am able to launch BNA from the server console and from some workstations, but the workstations of the two network admins are the ones that have the issue.  I tried a different version of Java as a shot in the dark with no success.  


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  • 4.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-30-2017 07:34 AM
    What about firewalls / restrictions on the network between the two workstations and bna server?

    Further, in one case NetBIOS over TCP was blocked between client and BNA server, and on the client.
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  • 5.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-30-2017 07:38 AM

    The workstations and the server have their firewalls disabled.  Netbios over TCP is enabled on the workstation.


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  • 6.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 03-31-2017 01:44 AM

    All firewalls on the server and clients are disabled. What about the network between the two workstations and the BNA server - would there be firewalls or limits on protocol passed throught? 

     

    Next, are you using the windows webclient bundle to connect (or via webstart)? Please try the webclient bundle when downloaded to windows station.

     

    Can you share the output from netstat -ano or when the windows with the failing to connect to the server is up plus the ipconfig output?  Or even better the clientsupportsave.bat (in


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  • 7.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 09-13-2018 11:45 AM
      |   view attached

    BNA says server not available . It was runnning fine yesterday.

     

    Screenshot attached. 

     

     

     

     

     


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    Attachment(s)



  • 8.  Re: When launching BNA I get a "Server not available" message at the login screen.

    Posted 09-14-2018 06:27 AM

    Hi Mansari,

     

    did you checked the services of the INA by running smc.bat? We also experienced similar issue if the main or web server is not runing.

     

    Regards, Tamas.


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