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Blank login screen BNA Web access

  • 1.  Blank login screen BNA Web access

    Posted 08-20-2018 12:11 PM

    When remote users try to access the BNA web portal, they get a blank screen (with a P in the upper left corner). If I launch the web portal from the BNA host, I get the login screen. We have verified that port 443 is open. BNA appears to be responding, but the users get a blank screen rather than the login prompt. BNA 14.2.2 (IBM branded).

     

    Thanks, Doug


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  • 2.  Re: Blank login screen BNA Web access

    Posted 08-20-2018 01:31 PM

    @Douglas Nelson

     

    can you please post a screen-shot and exact error message and exact Release of used JAVA ?

     

     


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  • 3.  Re: Blank login screen BNA Web access

    Posted 08-21-2018 06:53 AM
    Screen shot would show a blank browser window, no error messages. There is occaisonally a "P" in the upper left corner, but that's it. Java is 8 update 1.8.1 32 bit. Some clients may be 64 bit, but all 181.



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  • 4.  Re: Blank login screen BNA Web access

    Posted 08-21-2018 10:24 PM

    @Douglas Nelson

     

    you need Java x64

     

    try with the Rel. 1.8.1 Build 13


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