Brocade Fibre Channel Networking Community

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unable to register new FC switch license

  • 1.  unable to register new FC switch license

    Posted 02-26-2019 06:30 AM

    Hi

    maybe some of You have encountered with such a problem?

    I'm trying to register new licenses for switches
    but the information appears as below :

    "Customer email id domain could not be validated. Please try again later."

    I can not open the problem because I get information that I do not have a registered product...

     

    where can I report this problem?

    I tried using the contact form and email to CSP_help@broadcom.com but no response...

     

     


    #support
    #license
    #supportcontact
    #BrocadeFibreChannelNetworkingCommunity


  • 2.  Re: unable to register new FC switch license

    Posted 02-26-2019 08:07 AM

    @Marcel 

     

    is the switch from OEM ?

     

    is the switch already registered by Brocade with different email address ?

     

    what kind of license you wanto to generated ?

     

    you can send me all those info via PM, please don't post License Transactions Key here in the community


    #BrocadeFibreChannelNetworkingCommunity


  • 3.  Re: unable to register new FC switch license

    Posted 02-26-2019 11:09 AM


  • 4.  Re: unable to register new FC switch license

    Posted 02-28-2019 12:47 AM

    Same problem here. OEM IBM switches. How can we register licenses?

     

    Thank you


    #BrocadeFibreChannelNetworkingCommunity


  • 5.  Re: unable to register new FC switch license

    Posted 02-28-2019 12:48 AM

    Hello,

     

    contact IBM to register licenses for you.


    #BrocadeFibreChannelNetworkingCommunity


  • 6.  Re: unable to register new FC switch license

    Posted 02-28-2019 04:23 AM

    I have a same problem! 

     

    Cannot register license for IBM SAN24B-6, same message:

     

    "Customer email id domain could not be validated. Please try again later"

     

    ibm says it does not support the activation of licenses:

     

    https://www-01.ibm.com/support/docview.wss?uid=ssg1S1009674

     


    #BrocadeFibreChannelNetworkingCommunity


  • 7.  Re: unable to register new FC switch license

    Posted 03-01-2019 12:37 AM

    We have switches from Lenovo
    I opened a ticket at Lenovo, (I was unable to contact with brocade/broadcom support)

     

    I wonder how quickly the problem will be solved...

     


    #BrocadeFibreChannelNetworkingCommunity


  • 8.  Re: unable to register new FC switch license

    Posted 03-07-2019 04:51 AM

    Problem solved

    some domains were blocked by the license registration portal


    #BrocadeFibreChannelNetworkingCommunity