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Broadcom Customer Service Portal Migration Help - Documentation

  • 1.  Broadcom Customer Service Portal Migration Help - Documentation

    Posted 01-10-2019 09:26 AM

    Attention: 

    If you are having any issues resetting your password or logging into CSP or the Broadcom Community, please send an email to >>> CSP_help@broadcom.com

     

    Check out the new Broadcom Customer Service Portal Video Here

     

    Scheduled Outage from Friday January 11, 2019 thru Monday January 14, 2019 - Completed

     

    The login system will open at 8:00 am PST on Monday, January 14,  2019

     

    All,

     

    MyBrocade and the Community application will be moving to MyBroadcom and all Support related tools will be pointing to the new site starting January 14, 2019.

     

    Important:   Due to the high security authentication, all MyBrocade/Community users will receive an email from Okta and will be required to authenticate their email and enter password details for the new site.

     

    Help Documentation

     

    • The Broadcom Community will be in Read-Only state until Monday January 14, 2019.

    Step One

    • On Monday January 14th, you will receive an email that looks like the below example to reset your account on the
    • new customer service portal.  Cick on link to start the reset password process. If you see an error or cannot reset your password send an email to CSP_help@broadcom.com for assistance.


    final_email2.png

    fogotpw.png

    pwreset2.png

    Step 2

    • Use your email address and new password to login.

    step2.png

     

    Step 3

    • Welcome to the new Customer Service Portal.  To continue on to the Broadcom Support Community, please click on the Communities Icon

    step3.png

     

    Step 4

    • You are now logged in and your account migrated.   If you have any questions, send me a private message at @Jason McClellan or post a question publically on the Info and Feedback forum.
    • Thank you

    step4.png

     

    Thank you for your support and patience.

     

    Jason McClellan

    @Jason McClellan


    #BrocadeFibreChannelNetworkingCommunity


  • 2.  Re: Broadcom Customer Service Portal Migration Help - Documentation

    Posted 02-19-2019 07:04 PM

     

    Hello,

     

    After the support system changed, I transferred my account to the new system.
    However, on a new system that has been previously completed, I can not download the Fabric OS firmware file for a Fiber Channel SAN switch.

    I sent an email to CSP_help@broadcom.com, but I have not received any response and it has not been confirmed.
    How do I get the Fabric OS firmware file for a Fiber Channel SAN switch in the new system?

     

    Thanks,


    #BrocadeFibreChannelNetworkingCommunity