Again, thank you for the improvement - while on the topic about COMMENT and TechDocs, might I also raise interest with these improvements:
1) Add (or maybe bring back, I can't recall) EMAIL-notification when a reply is made to a particular COMMENT - improve end-user experience, also improve consistency, since we receive such notification when a CASE is updated.
2) Bring back the DocOps feature "Track this Documentation Space" -- where any content change for a particular item/level (be it product, guide, section) is acknowledged with an EMAIL-notification.
These suggestions will help increase productivity, where a client-site or consultant (with represented clients/users) minimizing time-wasting tasks for follow-up.
Have a great weekend, People !!
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Regards,
Scott Barry
Principal Consultant
SBBTech LLC
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Original Message:
Sent: 09-18-2020 05:16 AM
From: Oleksiy Derbas
Subject: Adding comments on techdocs.broadcom.com
Hi Scott,
Thanks for your post. I would like to assure you that we as the doc managers in the Mainframe Software Division regularly check the comments you provide for our doc sets and we value your feedback and appreciate the interaction. Each of us has a team of tech writers and we forward these comments directly to them so that you can get the answers to your questions in due time. Our tech writers in turn are tightly connected to the development teams and product owners as we are part of R&D.
Check this page for example, where Daniel already replied to your comment, log in to view the response: https://techdocs.broadcom.com/us/en/ca-mainframe-software/traditional-management/ca-mics-resource-management/14-3/release-notes/product-changes-ptfs/analyzer-option-for-cics-cic-ptfs.html
I will pass the feedback regarding the 'tracking mechanism' that you mentioned but no promises as this is still early days for the commenting feature.
Thank you.
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Supervisor of Technical Materials
Broadcom
Original Message:
Sent: 09-17-2020 10:58 AM
From: Scott Barry
Subject: Adding comments on techdocs.broadcom.com
As has been mentioned on this thread, CA DocOps once had this feature and sadly it was removed at some point - consider also that "comment contributors" (interested users) were never afforded a profile-level tracking feature either, and so we could not review all updates, both satisfied and still-pending someone's attention.
So, again, here we are with a COMMENT feature which is a very positive step and sure hoping that each PRODUCT TEAM is "connected" so that COMMENTs will be directed to Broadcom-internal responsible parties/individuals for action or at least some response.
Lastly, we would still like to see a companion-improvement, that being a PROFILE-level "My Comments" tracking mechanism, hopefully so that the next "beyond cloud" replacement system/service will afford us concerned/interested users an opportunity to keep track of these COMMENTS (requests).
Thank you !!
Regards,
Scott Barry
SBBTech LLC
Original Message:
Sent: 11-08-2019 10:06 AM
From: Jason McClellan
Subject: Adding comments on techdocs.broadcom.com
Michael,
Great question. I've sent an email to the techdocs team asking them what or if their is a new process. I would be a perfect opportunity for community to help out. I'll post back shortly. Thanks ~jm
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Thank you
Jason
Community Platform Owner, IT
Original Message:
Sent: 11-08-2019 03:24 AM
From: Michael Müller
Subject: Adding comments on techdocs.broadcom.com
Hi Team.
What is the intended procedure for adding comments to articles and docs on techdocs.broadcom.com ?
In former docops times, we have had the ability to add comments, suggestions, mentioning missing or wrong content, and so on.
Now it seems, that this functionality has gone.
Any suggestion, how to do that today?
For example: I just encountered a broken link in a product doc, where I'd like to raise awareness on.
Thanks and regards
.........Michael
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Principal Services Consultant
HCL Enterprise Studio
Germany
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