The Water Cooler

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Image attachments still broken in migrated discussion threads

  • 1.  Image attachments still broken in migrated discussion threads

    Posted 10-25-2019 08:13 AM
    I see that images are still not showing up in discussion threads migrated from the CA Communities.

    Here is one example.

    Thread
    Using Net Areas to segregate CP connections by type

    Image URL
    http://higherlogicdownload.s3.amazonaws.com/BROADCOM/JiveInlineImages/eb3cff2ff5344541882efa0cb56cfa56_AWA+inter-process+communication+with+net+areas.png

    The problem appears to be that S3 content is blocked by our web filter.

    Images attached to new threads and comments are not affected by this problem.

    Is there a fix in the works? I doubt very much that I will be able to get an exception to the web filter just for this.


  • 2.  RE: Image attachments still broken in migrated discussion threads

    Posted 10-31-2019 11:49 AM
    @Michael Lowry  -   Apologies for the late reply on this one.   We were trying to figure out if more than one image was affected during the migration.   The vendor is still looking into the migration folder.   I've restored this image on the thread in question.     Cheers ~jm



    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 3.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-04-2019 04:29 AM
    Edited by Carsten Schmitz 11-04-2019 04:30 AM
    @Jason McClellan

    That image currently shows up for me, and IIRC it also used to in the past. @Michael Lowry was saying that it's not showing up for him, because his company blocks ​​Amazon S3 for the browser.

    That's not to say that there are no broken images. For instance, this idea has an image in the comments that's now gone without a trace:

    https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=34fc505b-477b-4ed2-a50a-242078f44fc3

    (Not the most profound image, but it serves as an example here).

    Also, it took me ten minutes to find the idea.

    I'm afraid the ideation search partly hangs again today, required repeat logins between two searches in the seemingly same session, the dropdowns sometimes stop functioning after a search has been conducted, and the products in ideation are still duplicated. I tried to bring the later to attention already last week (albeit admittedly in some thread; I refuse to report such issues via support portal because trying to help CA/Broadcom via ticket only ever ends in frustration on my part).

    Cheers,
    Carsten


  • 4.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-05-2019 02:36 AM

    Hi,

    I opened two tickets last week regarding "Ideation: A few categories are doubled" (20092896) and "Ideation: Search does not work as expected" (20092903).

    And guess what? The support employee now tries to close both tickets with reference to this forum. I have spoken out against closing the ticket, because neither a workaround nor a permanent solution was offered to me. So I can confirm @Carsten Schmitz's concern that the ticket opening ends in frustration.

    Regards,
    Tim
    ​​​



    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 5.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-05-2019 04:02 AM
    So I can confirm @Carsten Schmitz's concern that the ticket opening ends in frustration.

    72.6% of survey respondents tend to agree *)

    *) based on a recent survey conducted by an independent users group association among 151 participants, in which participants answered "yes" or "mostly yes" to "I am frequently under the impression that Automic Support could do more to understand my requests."

    Let's keep up hope this can eventually improve back to suitable levels.


  • 6.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:40 AM
    @Tim Quakulinsky  Apologies for the confusion. If you have an issue post it in the WaterCooler and one of the Community Manager or myself will respond.  I handle all incoming support tickets for community and they are in ServiceNow starting with INC00 - who did you talk to?    On the Ideation Tool - we have a new version being released in Q4 which should improve the tool.    On the duplicate categories,  as soon as team saw that I opened a ticket with the vendor to fix the data issue.   In either case, whoever had the case should of routed it to me.   Thx ~jm
     ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 7.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:41 AM
    @Michael Lowry  - I'm at a conference and will be back in the office tomorrow and will take a look.    Thanks for the note.  ~jm ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 8.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-19-2019 10:56 AM
    Here's another thread with missing images:
    https://community.broadcom.com/enterprisesoftware/viewdocument/variables-in-the-automation-engine?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments


  • 9.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 07:39 AM
    The images are also broken in this thread:
    https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=1435&MID=799675&CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=digestviewer


  • 10.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:42 AM
    @Michael Lowry  - I'm at a conference and will be back in the office tomorrow and will take a look.    Thanks for the note.  ~jm ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 11.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-22-2019 07:45 AM
    One more:
    https://community.broadcom.com/enterprisesoftware/viewdocument/register-variable-practical-exam?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments


  • 12.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-22-2019 07:46 AM
    And another:
    https://community.broadcom.com/enterprisesoftware/viewdocument/ae-db-file-format?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments


  • 13.  RE: Image attachments still broken in migrated discussion threads

    Posted 12-02-2019 04:09 AM
    The discussion thread AWI Icons for AE objects is corrupted; bits of raw HTML appear after many images.