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Image attachments still broken in migrated discussion threads

  • 1.  Image attachments still broken in migrated discussion threads

    Posted 10-25-2019 08:13 AM
    I see that images are still not showing up in discussion threads migrated from the CA Communities.

    Here is one example.

    Thread
    Using Net Areas to segregate CP connections by type

    Image URL
    http://higherlogicdownload.s3.amazonaws.com/BROADCOM/JiveInlineImages/eb3cff2ff5344541882efa0cb56cfa56_AWA+inter-process+communication+with+net+areas.png

    The problem appears to be that S3 content is blocked by our web filter.

    Images attached to new threads and comments are not affected by this problem.

    Is there a fix in the works? I doubt very much that I will be able to get an exception to the web filter just for this.


  • 2.  RE: Image attachments still broken in migrated discussion threads

    Posted 10-31-2019 11:49 AM
    @Michael A. Lowry  -   Apologies for the late reply on this one.   We were trying to figure out if more than one image was affected during the migration.   The vendor is still looking into the migration folder.   I've restored this image on the thread in question.     Cheers ~jm



    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 3.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-04-2019 04:29 AM
    Edited by Carsten Schmitz 11-04-2019 04:30 AM
    @Jason McClellan

    That image currently shows up for me, and IIRC it also used to in the past. @Michael A. Lowry was saying that it's not showing up for him, because his company blocks ​​Amazon S3 for the browser.

    That's not to say that there are no broken images. For instance, this idea has an image in the comments that's now gone without a trace:

    https://community.broadcom.com/participate/ideation-home/viewidea?IdeationKey=34fc505b-477b-4ed2-a50a-242078f44fc3

    (Not the most profound image, but it serves as an example here).

    Also, it took me ten minutes to find the idea.

    I'm afraid the ideation search partly hangs again today, required repeat logins between two searches in the seemingly same session, the dropdowns sometimes stop functioning after a search has been conducted, and the products in ideation are still duplicated. I tried to bring the later to attention already last week (albeit admittedly in some thread; I refuse to report such issues via support portal because trying to help CA/Broadcom via ticket only ever ends in frustration on my part).

    Cheers,
    Carsten


  • 4.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-05-2019 02:36 AM

    Hi,

    I opened two tickets last week regarding "Ideation: A few categories are doubled" (20092896) and "Ideation: Search does not work as expected" (20092903).

    And guess what? The support employee now tries to close both tickets with reference to this forum. I have spoken out against closing the ticket, because neither a workaround nor a permanent solution was offered to me. So I can confirm @Carsten Schmitz's concern that the ticket opening ends in frustration.

    Regards,
    Tim
    ​​​



    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 5.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-05-2019 04:02 AM
    So I can confirm @Carsten Schmitz's concern that the ticket opening ends in frustration.

    72.6% of survey respondents tend to agree *)

    *) based on a recent survey conducted by an independent users group association among 151 participants, in which participants answered "yes" or "mostly yes" to "I am frequently under the impression that Automic Support could do more to understand my requests."

    Let's keep up hope this can eventually improve back to suitable levels.


  • 6.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:40 AM
    @Tim Quakulinsky  Apologies for the confusion. If you have an issue post it in the WaterCooler and one of the Community Manager or myself will respond.  I handle all incoming support tickets for community and they are in ServiceNow starting with INC00 - who did you talk to?    On the Ideation Tool - we have a new version being released in Q4 which should improve the tool.    On the duplicate categories,  as soon as team saw that I opened a ticket with the vendor to fix the data issue.   In either case, whoever had the case should of routed it to me.   Thx ~jm
     ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 7.  RE: Image attachments still broken in migrated discussion threads

    Posted 06-17-2020 08:09 AM
    I just stumbled over our open ticket regarding the search in Ideation not working as expected: 20092903

    I asked Heena to forward the ticket to @Jason McClellan, but received the following answer on 2020-05-31:
    Thank you for the response. We won't be able to transfer this ticket to Jason as we belong to Customer Care Team. However, I will follow up with Jason and get back to you with an update .


    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 8.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:41 AM
    @Michael A. Lowry  - I'm at a conference and will be back in the office tomorrow and will take a look.    Thanks for the note.  ~jm ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 9.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-11-2020 01:31 AM
    Hi @Jason McClellan,

    you wrote 4 months ago: "We were trying to figure out if more than one image was affected during the migration. The vendor is still looking into the migration folder."

    I have just read this and now I have the following questions and remarks:
    • Have you figured it out yet? We customers can at least say that more than one image is affected.
    • Why does the provider look in the migration folder? There are enough tools that can check a website for missing images or broken links.
    • Do you really want us customers to tell you every single page that is missing an image? This makes us customers especially happy when other people involved say that everything is fine there. I hate to repeat myself, but: There are enough tools that can check a website for missing images or broken links.
    • What does the provider do against this error?

    Regards,

    Tim

    ​​

    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 10.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-19-2019 10:56 AM
    Edited by Michael Lowry 04-01-2020 08:48 AM


  • 11.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-10-2020 09:35 AM
    @Diane Craddock and @Christopher Hackett can you review my comments below ​​​:

    I checked these on my home machine off network and on the company LAN.

    I do not see any broken images on this page I do not see any broken images on this page

    https://community.broadcom.com/enterprisesoftware/viewdocument/register-variable-practical-exam?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments

    or this one

    https://community.broadcom.com/enterprisesoftware/viewdocument/ae-db-file-format?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments

    or this one

    https://community.broadcom.com/enterprisesoftware/viewdocument/ae-db-file-format?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments

    this one has a odd table and icons in it that will not be friendly to responsive based on the way it is built but I see images and looks like a could code issues showing up which is a content owner issue.

    https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=1435&MID=795354&CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=digestviewer

    this one lands on the home page which looks broken not a thread

    https://community.broadcom.com/communities/community-home/digestviewer/here's%20yet%20another%20impacted%20discussion

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 12.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-10-2020 10:28 AM
    @Jason McClellan and @Christopher Hackett I agree with Jason's statements.  I see all of the images and the table. ​​

    ------------------------------
    Diane Craddock
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.
    ------------------------------



  • 13.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-10-2020 11:30 AM
    Hi @Jason McClellan,

    I am sorry but I can not agree. I just tried the first link and the image on the page is broken:

    https://community.broadcom.com/enterprisesoftware/viewdocument/register-variable-practical-exam?CommunityKey=2e1b01c9-f310-4635-829f-aead2f6587c4&tab=librarydocuments

    This is the source code from the image:
    <img class="image-1 jive-image j-img-original" src="https://higherlogicdownload.s3.amazonaws.com/BROADCOM/JiveInlineImages/003e911d6d4c44928b458bf37d465502_Workflow+with+8+external+interpreter+jobs.png" width="801" height="690">

    Regards,
    Tim


    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 14.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-10-2020 03:49 PM
    Edited by Jason McClellan 06-16-2020 02:20 PM
    Edit:  I see the image you are talking about now - sorry, I was looking at the page and the image you are referring to is almost at the end.  It's an old embedded jive servlet link.   I can see if I have the image in a bu file but if not it is not restorable.

    https://communities.ca.com/servlet/JiveServlet/showImage/102-231184644-2-194292/Workflow+with+8+external+interpreter+jobs.png

    Jason

    Is only one image broken or all of the images?    If all of the images are broken you might be blocking AWS on your corporate firewall.   ~jm

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 15.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 07:39 AM
    Edited by Michael Lowry 04-01-2020 08:50 AM


  • 16.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-20-2019 11:42 AM
    @Michael A. Lowry  - I'm at a conference and will be back in the office tomorrow and will take a look.    Thanks for the note.  ~jm ​

    ------------------------------
    Thank you
    Jason
    Community Platform Owner, IT
    ------------------------------



  • 17.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-22-2019 07:45 AM
    Edited by Michael Lowry 04-01-2020 09:36 AM


  • 18.  RE: Image attachments still broken in migrated discussion threads

    Posted 11-22-2019 07:46 AM
    Edited by Michael Lowry 04-01-2020 08:49 AM


  • 19.  RE: Image attachments still broken in migrated discussion threads

    Posted 12-02-2019 04:09 AM
    Edited by Michael Lowry 04-01-2020 08:48 AM
    The discussion thread AWI Icons for AE objects is corrupted; bits of raw HTML appear after many images.


  • 20.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-10-2020 09:21 AM
    Edited by Michael Lowry 04-01-2020 03:05 AM
    Here's yet another impacted discussion: Reload (schedule) definition at period turnaround

    All image links are broken.


  • 21.  RE: Image attachments still broken in migrated discussion threads

    Posted 03-23-2020 06:25 AM
    @Michael A. Lowry​​ I think the last link you posted is broken itself. It reads:

    https://community.broadcom.com/communities/community-home/digestviewer/Here's%20yet%20another%20impacted%20discussion

    Seems the supposed link text has been made part of the URL? Either way, it redirects to the home page.

    ------------------------------
    These contain very good advise on asking questions and describing supposed bugs (no, you do not need to go to StackExchange for Automic questions, but yes, the parts on asking detailed, useful questions ARE usually relevant):

    http://www.catb.org/~esr/faqs/smart-questions.html

    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html

    I will not respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums.
    ------------------------------



  • 22.  RE: Image attachments still broken in migrated discussion threads

    Posted 04-01-2020 03:06 AM
    Edited by Michael Lowry 04-01-2020 08:47 AM
    Fixed the link:
    Reload (schedule) definition at period turnaround


  • 23.  RE: Image attachments still broken in migrated discussion threads

    Posted 05-22-2020 02:01 AM

    And here is an idea with broken images:

    Override metadata (custom attributes) at task properties level



    ------------------------------
    Automation Evangelist
    Fiducia & GAD IT AG
    ---
    Mitglied des deutschsprachigen Automic-Anwendervereins FOKUS e.V.
    Member of the German speaking Automic user association FOKUS e.V.
    ------------------------------



  • 24.  RE: Image attachments still broken in migrated discussion threads

    Posted 06-19-2020 04:21 PM
    @Tim Quakulinsky and @Michael A. Lowry and @Carsten Schmitz

    ok, the vendor just ran a script to "fingers crossed" caught all of the legacy jive image servlet code and eradicated it. I checked all of the links in the thread and they are rendering images, diagrams etc. Please take a look. ~jm ​​​

    ------------------------------
    Thank you
    Jason
    Broadcom Community Platform Admin, IT
    ------------------------------



  • 25.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    Edited by Michael Lowry 30 days ago


  • 26.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    @Michael A. Lowry   I do not see any missing images but many links that link out to other sources that are 404 error or not in use.   Anyone else - please check  @Lenn Thompson  and @Christopher Hackett on this link idea link

    ​​​

    ------------------------------
    Thank you
    Jason
    Broadcom Community Platform Admin, IT
    ------------------------------



  • 27.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    Edited by Michael Lowry 30 days ago



  • 28.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    The image referenced is not part of the migrated content - it is links to another source  <img alt="" src="https://us.v-cdn.net/5019921/uploads/editor/6n/7e3pzj9bmfbb.png">.    When we ran the Jive Servlet script on the content it fixed a lot of images.  I do not recognize this CDN URL.   ~jm

    ------------------------------
    Thank you
    Jason
    Broadcom Community Platform Admin, IT
    ------------------------------



  • 29.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    Edited by Michael Lowry 30 days ago
    OK. It worked before the migration.


  • 30.  RE: Image attachments still broken in migrated discussion threads

    Posted 30 days ago
    v-cdn.net is owned by Vanilla Forums of Quebec, Canada. It was a file storage for Vanilla Forums, which is what CA used (I think) before their migration to Jive.

    In here there's actually images hosted on

    src="https://higherlogicdownload.s3.amazonaws.com/BROADCOM/JiveInlineImages

    that have a HTML title tag (still) pointing to

    Image: <a href="https://us.v-cdn.net/5019921/uploads

    so it would appear at some time, some script was run to update the v-cdn.net links to Higher Logic storage, but it probably didn't consider ideation.

    ------------------------------
    # signature.sh --verbose=[true|false]
    # no configurables beyond this point, only signature

    Calendar Quote of the Month:
    "The point of a DR test with a remote site is usually to be operational when your main site gets flooded / set on fire / invaded by Ninjas at an inconvenient moment."

    Did you know?
    Using the slide show widget for posting individual images is wrong! Please use the "insert image" button in the editor.

    Pro Tip: I will NOT respond to PM asking for help unless there's an actual reason to keep the discussion off of the public forums!

    'Efficient Solutions Monthly Magazine' says:
    "Asking questions the right way never hurts!"

    Here, have some tips:
    http://www.catb.org/~esr/faqs/smart-questions.html
    https://www.chiark.greenend.org.uk/~sgtatham/bugs.html
    ------------------------------



  • 31.  RE: Image attachments still broken in migrated discussion threads

    Posted 29 days ago
    Edited by Michael Lowry 29 days ago
    The thread Web interface customization still contains fragments of the old image links, even though the images were successfully replaced.
    • https://us.v-cdn.net/5019921/uploads/editor/td/avclqz7jev9l.png" width="600">
    • https://us.v-cdn.net/5019921/uploads/editor/8g/j3senqd3mm78.png" width="704">
    • https://us.v-cdn.net/5019921/uploads/editor/wh/jsmn6mhl4fbf.png" width="20">
    • https://us.v-cdn.net/5019921/uploads/editor/6n/7e3pzj9bmfbb.png" width="16">

    Ping @Jason McClellan




  • 32.  RE: Image attachments still broken in migrated discussion threads

    Posted 29 days ago
    @Carsten Schmitz @Michael A. Lowry -  when we encounter previous migration data that was not cleaned up after a 2nd migration it compounds all issues and actually finding the images becomes impossible. ​​   The code from vanilla seems straightforward copying over from the CDN so this might have been a script to fix all the old platform links.   Either it didn't happen or it didn't capture all links which is a possible scenario.

    I've been asking for years and Lithium had just rolled out this self serve feature based on GDPR issues.  When there is a migration coming up,  the outgoing platform should flag all users internally and pack all contributions into zip files as a useful backup.   This would compact all files, images, and comments, blogs, and posts into a file into a cold storage file.    Higher Logic has a similar feature that is run by an Administrator again for GDRP.

    Jason

    ------------------------------
    Thank you
    Jason
    Broadcom Community Platform Admin, IT
    ------------------------------