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Case Management - old cases are deleted!
Keld Mollnitz
Dec 02, 2020 07:09 AM
To whom it may concern, with the introduction of the so called "improved" Case Management system, old ...
Steve Desaulnier
Dec 03, 2020 10:48 AM
@Keld Mollnitz please create a custom view to view past closed cases. If there are specific cases you ...
Umberto Comotti
Dec 04, 2020 02:44 AM
@Keld Mollnitz there is a typo on the link. Use this one: https://knowledge.broadcom.com/external/article?articleId=200562 ...
Keld Mollnitz
Dec 07, 2020 10:03 AM
Hi @Steve Desaulnier , pls look for case 32276756. I cannot find it using a custom view.------------------------------------------- ...
Steve Desaulnier
Dec 08, 2020 11:05 AM
@Keld Mollnitz thanks for the case example. I was able to reproduce it and have logged a defect with ...
Keld Mollnitz
Dec 08, 2020 11:46 AM
Hi @Steve Desaulnier , yes, this will do when know the exact case ID but not when you only remember ...
1.
Case Management - old cases are deleted!
0
Recommend
Keld Mollnitz
Posted Dec 02, 2020 07:09 AM
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To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
2.
RE: Case Management - old cases are deleted!
0
Recommend
Broadcom Employee
Steve Desaulnier
Posted Dec 03, 2020 10:48 AM
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@Keld Mollnitz
please create a custom view to view past closed cases. If there are specific cases you feel are missing please direct message me the case numbers and I can investigate. The full case mgmt. user guide can be found here
https://knowledge.broadcom.com/external/article?articleId=200562.
Original Message
Original Message:
Sent: 12-02-2020 07:08 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
3.
RE: Case Management - old cases are deleted!
0
Recommend
Broadcom Employee
Umberto Comotti
Posted Dec 04, 2020 02:44 AM
Reply
Reply Privately
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@Keld Mollnitz
there is a typo on the link. Use this one:
https://knowledge.broadcom.com/external/article?articleId=200562
------------------------------
Principal Support Engineer
Broadcom
------------------------------
Original Message
Original Message:
Sent: 12-03-2020 10:48 AM
From: Steve Desaulnier
Subject: Case Management - old cases are deleted!
@Keld Mollnitz
please create a custom view to view past closed cases. If there are specific cases you feel are missing please direct message me the case numbers and I can investigate. The full case mgmt. user guide can be found here
https://knowledge.broadcom.com/external/article?articleId=200562.
Original Message:
Sent: 12-02-2020 07:08 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
4.
RE: Case Management - old cases are deleted!
0
Recommend
Keld Mollnitz
Posted Dec 07, 2020 10:03 AM
Reply
Reply Privately
Options Dropdown
Hi
@Steve Desaulnier
,
pls look for case 32276756. I cannot find it using a custom view.
Original Message
Original Message:
Sent: 12-03-2020 10:48 AM
From: Steve Desaulnier
Subject: Case Management - old cases are deleted!
@Keld Mollnitz
please create a custom view to view past closed cases. If there are specific cases you feel are missing please direct message me the case numbers and I can investigate. The full case mgmt. user guide can be found here
https://knowledge.broadcom.com/external/article?articleId=200562.
Original Message:
Sent: 12-02-2020 07:08 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
5.
RE: Case Management - old cases are deleted!
0
Recommend
Broadcom Employee
Steve Desaulnier
Posted Dec 08, 2020 11:05 AM
Reply
Reply Privately
Options Dropdown
@Keld Mollnitz
thanks for the case example. I was able to reproduce it and have logged a defect with our IT team to investigate. As a side, if you click on All Cases or My Cases and search for the case # it does come up (as a temp. workaround).
Original Message
Original Message:
Sent: 12-07-2020 10:02 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
Hi
@Steve Desaulnier
,
pls look for case 32276756. I cannot find it using a custom view.
Original Message:
Sent: 12-03-2020 10:48 AM
From: Steve Desaulnier
Subject: Case Management - old cases are deleted!
@Keld Mollnitz
please create a custom view to view past closed cases. If there are specific cases you feel are missing please direct message me the case numbers and I can investigate. The full case mgmt. user guide can be found here
https://knowledge.broadcom.com/external/article?articleId=200562.
Original Message:
Sent: 12-02-2020 07:08 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
6.
RE: Case Management - old cases are deleted!
0
Recommend
Keld Mollnitz
Posted Dec 08, 2020 11:46 AM
Reply
Reply Privately
Options Dropdown
Hi
@Steve Desaulnier
,
yes, this will do when know the exact case ID but not when you only remember part of the case subject.
Looking forward for a fix.
/Keld.
Original Message
Original Message:
Sent: 12-08-2020 11:04 AM
From: Steve Desaulnier
Subject: Case Management - old cases are deleted!
@Keld Mollnitz
thanks for the case example. I was able to reproduce it and have logged a defect with our IT team to investigate. As a side, if you click on All Cases or My Cases and search for the case # it does come up (as a temp. workaround).
Original Message:
Sent: 12-07-2020 10:02 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
Hi
@Steve Desaulnier
,
pls look for case 32276756. I cannot find it using a custom view.
Original Message:
Sent: 12-03-2020 10:48 AM
From: Steve Desaulnier
Subject: Case Management - old cases are deleted!
@Keld Mollnitz
please create a custom view to view past closed cases. If there are specific cases you feel are missing please direct message me the case numbers and I can investigate. The full case mgmt. user guide can be found here
https://knowledge.broadcom.com/external/article?articleId=200562.
Original Message:
Sent: 12-02-2020 07:08 AM
From: Keld Mollnitz
Subject: Case Management - old cases are deleted!
To whom it may concern,
with the introduction of the so called "improved" Case Management system, old cases appear to have been deleted. I have cases that I know for sure were created mid Oct and they cannot be searched any more.
/Keld.
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