Thanks to @kyleredgrove
STEPS TO CONVERT TEC ID TO ARTICLE URL
1) Take your known TEC ID. Eg TEC1049335
2) Append it to this base URL: https://ca-broadcom.wolkenservicedesk.com/external/article?legacyId=
Eg
https://ca-broadcom.wolkenservicedesk.com/external/article?legacyId=TEC1049335
3) If it opens, take the resulting Article ID from the top left of the knowledge document. eg Article Id: 14568
(Note The legacyId URL opens exactly that - the old URL. It does NOT do a redirect to the new Article ID URL.)
4) Append the Article ID to the new knowledge Article URL format:
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=
Eg
https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=14568
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Thank you
Jason
Community Platform Owner, IT
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