Hi.
I started writing this in Customer Care, but then decided to place it in Water Cooler instead because it turned into more of a generic observation.
Broadcom aquired CA, and with it Automic.
I wonder: Under Broadcom ownership, is there any way to access the various knowledge bases that existed for Automic in the past? And I don't mean the stuff that pops up when I try to open a ticket - I mean an actual interface independent of creating tickets. I for one am utterly lost finding one.
At the same time, are you actually aware that so many legacy links remain broken?
For instance.
Automic had for a while hosted their product knowledge base with SalesForce. There are still plenty of links like this floating around:
https://automic.force.com/support/CommunityArticleDetail?id=ka3b0000000kBWQThis, then, if you let it load for what feels like a short eternity attempts to redirect to:
https://eapi.ca.com/kbredirect?legacyId=ka3b0000000kBWQ... which in turn results in really fancy errors the various browsers don't know how to handle because apparently, eapi.ca.com is:
$ nslookup eapi.ca.com;; Got SERVFAIL reply from 10.202.0.57, trying next serverIf I go scouring for old KB articles starting at the obvious
https://techdocs.broadcom.com/#intelligent-automation, there isn't even a product "Automic Workload Automation". There is "Automic Automation", but by the semantics used by Broadcom in other places that's a different product category. It does lead to Automic Workload Automation documentation though (so the semantics here is different from the semantics in other places), but it does not lead to a knowledge base either.
There is another product there, workload-automic-de. That leads to this page:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/intelligent-automation/workload-automation-de/12-2.htmlAlmost all of the "view all" links on that page, then, no matter if for version 12.2 or 12.1 lead to glaring HTTP/404! This is just one example - when I spend a while on any Broadcom pages, I can find plenty of HTTP/404 in many places.
I am as of yet still astonished that after Automic and CA, Broadcom also does not seemingly employ an automated link checker for their web sites to identify broken links on sometimes second, but often times third and fourth order.
With all due respect, but this all is still in a bit of a chaotic and sad state of affairs, in my humble opinion. So besides the specific quest for a searchable KB, I wonder: is this integration process now complete and this is the result, or is this still all work in progress?
Thanks.