@Jason McClellanHi Jason,
thanks for your reply.
They can ping through support.broadcom.com, but they can't open the web page, attachment picture1
I asked the partners who could not access the website to collect some of their public IP:
116.246.38.209
180.169.33.38
43.254.226.147
58.32.236.249
153.34.175.142
We use tracert command, the website can arrive normally (tracert-1 and tracert-2)
In addition, when I connect to a WiFi network, I can use my company's notebook and visit support.broadcom.com. But I use my personal laptop and can't access support.broadcom.com.
So, is it possible to install any plug-ins when visiting this website for the first time?
I have added
https://support.broadcom.com/security to the trusted site of IE browser.
Original Message:
Sent: 03-05-2020 11:26 AM
From: Jason McClellan
Subject: The Symantec support website after migration is not accessible in China
@Neol Zhai - I checked with Broadcom employees in China and they are able to access https://support.broadcom.com on our local network and on a public network. Can you share your IP with me so I can send it to our network thttps://www.whatismyip.comeam. https://www.whatismyip.com Thanks Jason
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Thank you
Jason
Community Platform Owner, IT
Original Message:
Sent: 03-04-2020 09:51 PM
From: Yanjin Zhai
Subject: The Symantec support website after migration is not accessible in China
Hi everyone,
After the support website was migrated from Symantec to Broadcom, a large number of customers and partners responded that they could not open https://support.broadcom.com/security
The browser (ie, edge, chrome, Firefox) has been loading, and the web page cannot be accessed normally.
Does this website have information about connecting to the Google website (China is prohibited from accessing the Google website)?
Are there any restrictions on accessing this site in China?