The Water Cooler

Expand all | Collapse all

Case Management - Case not visible in My Open Cases

  • 1.  Case Management - Case not visible in My Open Cases

    Posted 12-16-2020 05:26 PM

    Hi  @Steve Desaulnier,

    I ran into another issue with the Case Management portal. From the Home page that shows My Open Cases, I cannot see case ID 32439952.I have tried to sort the view in different ways but the case is not visible.

    The case is visible in the My Cases and the All Cases views.

    /Keld.



  • 2.  RE: Case Management - Case not visible in My Open Cases

    Broadcom Employee
    Posted 12-17-2020 07:48 AM

    @Keld Mollnitz very sorry you continue to find issues with the case mgmt. portal. Would you have availability today / tomorrow to join a quick Webex to walk me through your situation? Gathering some additional details may help expedite the resolution.

    Best,

    Steve




  • 3.  RE: Case Management - Case not visible in My Open Cases

    Posted 12-18-2020 02:39 AM

    Hi  @Steve Desaulnier,

    I'm in time zone UTC +1 (Copenhagen) and I'm available on Monday 21 Dec between 10 am and 5 pm.

    /Keld.