The Water Cooler

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E-Store

  • 1.  E-Store

    Posted 11-15-2019 01:18 PM
    Hi - Does anyone have the email contact for issues with e-store?  Would prefer a person vs a generic email.

    Thanks!


  • 2.  RE: E-Store

    Posted 11-15-2019 10:10 PM
    @Calla Leon    How can I help?    I part of the same team for partner portal. ​

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    Thank you
    Jason
    Community Platform Owner, IT
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  • 3.  RE: E-Store

    Posted 11-18-2019 12:40 PM
    Thanks Jason!  We are having some problems with our partners trying to book Symantec orders from e-store.  They had reached out to e.store@broadcom for help, but had not received any information as of Friday.  This was the situation:

    • All orders that SSPP has sent to Symantec since Monday 11/04 have received a successful response, but have either not had a SubID returned or have received an associated error email, stating

    "You have submitted a PO that contains products that are Enterprise which are no longer allowed to be ordered with NortonLifeLock."

    Any ideas where to go to assist this partner?




  • 4.  RE: E-Store

    Posted 11-18-2019 01:07 PM
    @Calla Leon  -   got it - I sent up a few more flares internally to find out what the status us.    ​Thx ~jm

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    Thank you
    Jason
    Community Platform Owner, IT
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  • 5.  RE: E-Store

    Posted 11-20-2019 04:52 PM
    Did the link I posted below fix their issue?   Thx ~jm

    Ok, please go through https://partnerportal.broadcom.com to access the e-store.

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    Thank you
    Jason
    Community Platform Owner, IT
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  • 6.  RE: E-Store

    Posted 11-18-2019 01:55 PM
    Ok, please go through https://partnerportal.broadcom.com to access the e-store.

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    Thank you
    Jason
    Community Platform Owner, IT
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