The Water Cooler

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Wolken Case Management - Unified history missing content

  • 1.  Wolken Case Management - Unified history missing content

    Posted 12-29-2020 02:22 AM

    Hi  @Steve Desaulnier,

    I have a case where the Unified History tab does not show the full content of a comment made by Support. I cannot share all the details here, so I will send you a private message.

    /Keld.



  • 2.  RE: Wolken Case Management - Unified history missing content

    Community Manager
    Posted 05-27-2021 03:36 PM
    @Nathan Duersch   can you help with the Wolken question.   Thx ~jm ​​

    ------------------------------
    Thank you
    Jason
    Broadcom Community Platform Admin, IT
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  • 3.  RE: Wolken Case Management - Unified history missing content

    Posted 05-28-2021 02:52 AM
    I'm not impressed with the response times...why even bother...??

    /Keld.


  • 4.  RE: Wolken Case Management - Unified history missing content

    Broadcom Employee
    Posted 06-01-2021 02:30 PM
    Keld...would you mind sharing the case number of the case in question?


  • 5.  RE: Wolken Case Management - Unified history missing content

    Posted 06-02-2021 12:35 PM
    Hi Nathan,

    You should have all details stored in your records somewhere, I cannot spend more time on this. Sorry.

    /Keld.