The Water Cooler

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  • 1.  unable to connect to broadcom pages

    Posted Jun 14, 2019 12:01 PM

    FYI, I am having problems connecting to these pages from our internal network.

    Broadcom Support Transition Page

    Case Management overview

    firewall and IP address information

    https://casupport.broadcom.com/user          ß login page for customer support.

    Broadcom Support Portal

     

    They all seem to be reporting



    Any suggestions?

    ------------------------------
    Doug Seaver
    Systems Development Services Specialist
    WisDOT
    Madison, WI, USA
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  • 2.  RE: unable to connect to broadcom pages

     
    Posted Jun 14, 2019 02:01 PM
    Hi Doug - I would suggest posting your inquiry in the Customer Care community. This area is for the communities' site so we're unlikely to be able to help with Support site​ issues. Regards, Chris

    ------------------------------
    Chris Hackett
    Community Manager, Broadcom Enterprise Software Division
    Broadcom Inc.
    ------------------------------



  • 3.  RE: unable to connect to broadcom pages

    Broadcom Employee
    Posted Jun 16, 2019 09:03 PM
    Hi Doug,
    From the screenshot it looks like you are using Microsoft Edge and as it indicates the problem could be related to an older version of TLS being used which is not enabled in Edge. If you use another browser like Chrome or Firefox can you access the pages?
    It may also be firewall related, so below is also a copy of the "Possible Customer Changes for CA Support Integration into Broadcom" page in case you need it for firewall changes.
    If you continue to have problems please post to the Customer Care community a @Christopher Hackett suggested.
    Thanks,
    Lynn

    Possible Customer Changes for CA Support Integration into Broadcom

     

    URL's and Firewall Actions Possibly Needed

      Functionalities Network Protocol Existing URL New URL Possible Customer Changes Required
    Support Portal Landing Page, Download Center, Product Info HTTPS support.ca.com casupport.broadcom.com Unblock *.broadcom.com domain in your firewall
    Customer Case/KB management HTTPS comm.support.ca.com ca-broadcom.wolkenservicedesk.com Unblock *.wolkenservicedesk.com domain in your firewall
    Case Attachment via FTP * FTP
    FTPS
    SFTP
    supportftp.ca.com supportftp.broadcom.com No change to firewall rules
    * Current URL will be valid until Aug 1, 2019
    Portal Product/solution Download HTTPS downloads.ca.com ftp.ca.com downloads.broadcom.com ftp.broadcom.com Unblock *.broadcom.com domain in your firewall
    Mainframe Services Mainframe Software Manager HTTPS supportservices.ca.com supportservices.broadcom.com No changes required




    Network and SSL Information

      Current Domain Go-forward Domain Go-forward IP IP Change New SSL Installation Required for Mainframe
    Case Attachment supportftp.ca.com supportftp.broadcom.com 141.202.253.54 No No
    MSM supportservices.ca.com supportservices.ca.com 141.202.248.7 No No
    Receive Order eapi.ca.com eapi.broadcom.com 192.19.232.182   141.202.253.110 Yes Yes, please click here for details
    apidev.ca.com rdownloads.broadcom.com    
    ftp.ca.com ftp.ca.com ftp.broadcom.com 141.202.253.50 Yes Yes, please click here for details
    ftp.ca.com alias    

     




    ------------------------------
    Senior Principal Support Engineer
    Broadcom
    Australia
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  • 4.  RE: unable to connect to broadcom pages

    Broadcom Employee
    Posted Jun 16, 2019 10:03 PM
    To check SSL/TLS settings for Edge just use Control Panel/Internet Options -> Advanced tab

    I could only encounter the same message using Edge when just "Use SSL 3.0" was enabled - enabling any TLS 1.x setting resolved it.
    So it you have any TLS 1.x setting enabled and still get the problem it may point to the firewall being root cause.

    ------------------------------
    Senior Principal Support Engineer
    Broadcom
    Australia
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