The Water Cooler

Tip: Converting old TEC article ID to New TEC article URL

  • 1.  Tip: Converting old TEC article ID to New TEC article URL

    Posted 08-21-2019 08:42 AM
    Edited by Jason McClellan 08-21-2019 08:43 AM
    Thanks to @kyleredgrove

    STEPS TO CONVERT TEC ID TO ARTICLE URL
    1) Take your known TEC ID. Eg TEC1049335
    2) Append it to this base URL: https://ca-broadcom.wolkenservicedesk.com/external/article?legacyId=

    Eg 
    https://ca-broadcom.wolkenservicedesk.com/external/article?legacyId=TEC1049335

    3) If it opens, take the resulting Article ID from the top left of the knowledge document. eg Article Id: 14568
    (Note The legacyId URL opens exactly that - the old URL. It does NOT do a redirect to the new Article ID URL.)

    4) Append the Article ID to the new knowledge Article URL format: https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=

    Eg 
    https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=14568
    ​​​​
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    Thank you
    Jason
    Community Platform Owner, IT
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