15 years, actual CA years, but 21 years when combined with my time at Sterling Software.
|2.||Are you a dedicated engineer as part of an enhanced support package?|
|3.||What was the career path that led you here?|
I worked for Sterling Software, and in the year 2000, CA acquired Sterling Software for $4 billion, the biggest ever software company buyout at that time.
|4.||What product do you support?|
All of CA’s Mainframe Security products including:
CA Cleanup for ACF2
CA Cleanup for RACF
CA Cleanup for Top Secret
I like the work, the company, my colleagues and the friendly atmosphere.
|6.||What is your passion outside of work? What do you like to do? |
I like wood working, cooking, dancing, eating out and being with my family.
|7.||What is your educational background?|
I have A Levels and part of a degree, one day I may finish it!? I also have professional qualifications related to my job.
|8.||How has support changed since you started?|
Where do I start…in a nut-shell it is all about the customers and what they want, in an effort to provide the best possible service to them. When I started in support, it was then about what support was able to do for the customer, regardless of if that was what the customer wanted! It is very different now-a-days, and so very much better. But, we still always have room for improvement!...
|9.||Why should people be involved in the communities?|
It makes everything more friendly, i.e. it puts ‘a face to a name’. There are some great people and ideas on the communities and it offers a way to share these with colleagues and customers alike.
|10.||Why should customers read Knowledge Articles?|
It may give them instant answers so they can carry on with what they were doing, rather than having to wait while a Case is investigated and answered. It’s all about speed today, and delivering a world class service. If Knowledge documents help that, then they are fulfilling a worthwhile role.
Meet the CA Support Engineers for other communites.
Follow the Support Engineer Here: Chris_Williams