CA Service Management

New to the CA Service Management Community? Start Here!

By Christopher Hackett posted 06-03-2015 02:42 PM


Hi. Are you new to the CA Service Management Community? If you are, we are happy you found us!


My name is Chris_Hackett and I am the Lead CA Community Manager supporting this community. I work very closely with my colleague, C.J who is also a Community Manager supporting CA Service Management. You can feel free to reach out to either of us at any time.


Here are just a few things to help you out and get you rolling!


1. Be sure to Update Your Profile

After logging in to the community site, you’ll see a global drop down with a silhouette icon to the left of the search bar (if you already have a picture uploaded, you’ll see your picture instead). Open the drop-down menu and click on “Edit Profile.”  From the edit page, you can upload a picture or two, add your contact information, select an avatar that will be displayed in any posts/comments you create, and control your privacy settings. You can also add some of your skills/expertise from your main profile page so that other members can find you and identify your areas of expertise. This video will walk you through the steps of updating your profile: CA Community GO! Setting Up Your Profile.


2. Connect with People and Communities!
Now is a great time to get connected with other people and places that interest you. Follow friends, colleagues, partners or even network with people you don't know yet.  If you are a new member of the communities, be on the lookout for our New Member Webcast Events which will be posted in the The Water Cooler Community. Another great place to visit is our Training community which has many how-to documents as well as tips and tricks for using the site.


3. Create a Stream

Streams are a great way to follow specific content. The default streams on the CA Communities homepage include an Activity Stream (all activity on all communities) and a Connections Stream (all activity from people/places you are following). There is also an option to create a custom stream where you can select certain people or places that you’d like to follow more closely. Click “+New Stream” from the navigation panel on the left side of the Home page to begin creating your custom stream. Once you create that Stream, you can default the stream as your homepage by clicking on the gear symbol, and selecting “Set as Home.” Streams are also a great tool for using the Jive Mobile App. Check out this doc for more info on how to create a stream: Creating Custom Streams.


4.  Very Important! Get emails for the content you are following

Click the down arrow next to your Avatar (top right of page) and click “Preferences.” Click the "On" button next to your custom streams or inbox in order to begin receiving email updates. You can also elect to receive a community digest which will provide you with periodic updates on places and content you are following. To do so, click on the frequency you'd like next to the "Community Digest" option in your preferences. More info on updating your preferences can be found here: Preferences.


5.  Ask a Question / Answer a Question.  Also, Follow, Like, Share, and Bookmark!

Now that you are set up, visit the content area of our community to review questions posted by others (use the filters to find answered vs unanswered questions), or click on the pencil icon (top right) on the top grey banner to start your own discussion! When creating content, don't forget to add a product category! You can select a category by checking the box just above the "submit" button after you've selected the community. Adding a product category allows experts and other users to find your content more easily, and increases your chances of getting a response.


6.  Submit and/or Vote on an Idea

You can access all Ideas by going to the “Content” page and then selecting the “Ideas” tab.  Open a specific idea to review the details, add a comment or vote it up or down. Your votes will help Product Management to determine how popular the idea is when deciding whether to implement it into the product. Interested in submitting an idea? Watch this video for an overview on how to create one: Create and Submit an Idea within CA Communities.


7. Review Tech Tips
Tech Tips are product tips submitted by CA Experts and are designed to help the community with some of the most commonly seen product issues. We welcome tech tips authored by community members as well! What You May Have Missed blogs are authored monthly by community management and are meant to consolidate tech tips and other helpful information into one central location.


8.  Check out the Community Events! The Service Management Community always has exciting Events happening. Be sure to add the ones you're interested in to your calendar!


9.  Download and use the Jive Mobile App!
We now have a mobile app that can be downloaded on all iOS or Android devices which simplifies your ability to access the CA Communities. Click here to learn more!


Hopefully, this document covered a bunch of things you can do to get rolling in the CA Communities. If you have any questions at all, please feel free to send me a message.




Your CA Community Manager