Clarity Service Management

What you may have missed in the Service Management Community! May 2015

By Christopher Hackett posted 06-12-2015 07:36 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

Meet CA Support Engineers!

Meet CA Support Engineer for Service Desk Management: Paul Coccimiglio


Meet CA Support Engineer for Service Management: Alexandre Almeida


The CA IT Asset Manager Customer Feedback Survey – Please respond


Our CA IT Asset Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family.  Your participation in the future of CA IT Asset Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.


That’s why I encourage you to let your voice be heard and take the brief CA IT Asset Manager Customer Feedback survey. Your feedback will be key in helping us understand what is or isn’t working.  The CA IT Asset Manager leadership team will review in detail the overall results, and will build out action plans based on your feedback to further improve the overall experience and value you receive from your investment with us.


Click to take the brief survey, which should take no more than 2-3 minutes to complete.


Thank you!


Upcoming Events


#CommunityChat: Join us on Twitter!

We're hosting a Twitter chat Tuesday, June 16th  on THE POWER OF COMMUNITY!

Let's talk about how our community impacts our daily lives both professionally and personally.

June 16 at 11am EDT (8am PDT, 4pm GMT+1)


New Member Webcast - June 2015

Are you new to the communities? Or maybe you could use a refresher on some of the site's features?

If so, please join us for our monthly New Member Webcast on Thursday, June 25th at 11am ET, which will include an overview of the system, a brief demo, and a Q&A session. We want you to get the most out of the CA Communities, so we're holding these webcasts monthly to help!


CA Webcast: Your IT Customers Have Changed, Have You?

Rob Stroud, CA Technologies

IT Service Management (ITSM) has focused on how to manage incidents quickly and effectively and generally speaking, we have become more operationally efficient in these areas, but what we did not foresee was the change in our users. They are comfortable searching for information online and communicating directly through social media – and they might be using tablets and mobile phones to do it. So how does your IT organization adjust especially if your ITSM technology stack is built for traditional communication?  Watch this webcast to learn the steps you can take to introduce new strategies and technology that will help you meet the needs of your modern users. See how these practical steps can help you to improve your customer satisfaction, adoption, and service management cost structure.


Featured User


Community View: Raghu Rudraraju, Featured User (May 2015)


Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring Raghu Rudraraju, Principal Support Engineer, CA Technologies.


Thank you Raghu for all your contributions to the community!


Tips and Helpful Information


Usability Study -- Get Involved!

SPEL: HTML styled notification via SPEL

SPEL: Register custom webengine OP

Get a Sneak Peak at the CA World ’15 Session Catalog - Now Live!

CA Service Management Office Hours: A Live Online Chat (June 2015) - Includes Chat Text from the Event

New CA SAM Catalogs (v. 3.8.6) are available

How to get names of the form elements

Where can I find Spel functions documentation?

Can CA SDM 12.9 be installed on SQL2012 SP2

Incident Page for Service Desk Manager 14.1 cumulative#1 Updated

Service Management Education - Available as "Self-Directed" Learning

Findability: Using Tags to Make Your Community Content Easier to Find

New to the CA Service Management Community? Start Here!

CA Tuesday Tip: USS Home page summary based on Integrations

CA Tuesday Tip - Procedure to find the CABI version and its patch level for CA Service Management R14.1

IE 11 Compatibility for ServiceDesk 12.9


End of Service Announcement for CA Business Intelligence 3.X - a Common Component for Service Management Products

SPEL: Object update

CA World ’15 Registration is Open – Learn About Special Community Pricing

Tuesday TIP: What is database monitoring daemon, is there a way to start/stop monitoring a specific table?

MS SQL Server Migration

Xtraction Announces Drop Support for Microsoft Windows Server 2003



Top 10 Ideas


right click copy/paste87DELIVERED

Allow Classic Workflow for incidents and request74DELIVERED

Personalize views69UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Easily Convert Incident to Request, and vice versa.50NOT PLANNED

Ability to migrate web forms (htmpl) from one release to another49CURRENTLY PLANNED

Attachments on Configuration Items47DELIVERED

Ability to add an attachment to a notification47DELIVERED

Allow inactivity timeout be a role based setting rather than a global setting.46UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management


1 comment


06-15-2015 07:28 AM

Thanks Chris for consolidating all these chunks at one place. It is quite helpful.



Rajashree Nair