Clarity Service Management

What you may have missed in the CA Service Management Community! April 2016

By Christopher Hackett posted 05-16-2016 04:26 PM


Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Member Activity

Ask a Question, Get an Answer (May 13 - May 20)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg


Upcoming Events

CA World '16 Call for Speakers is Now Open

CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.


Did You Miss?

CA Service Management Office Hours: A Live Online Chat (April 2016)

Check out the Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2016) and watch for the June invitation.


Community Member Spotlight

Community Member Spotlight for April - Tammy Zadell

Once a month we'll shine our virtual spotlight on one of the CA Service Management community's members. It's just a fun, easy way for us to get to know one another a little bit beyond our work-related interactions here on the site. This month, we're featuring tzadell - Technical Team Manager.


Thank you for all your efforts in the Service Management community Tammy!




CA Service Management

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Additional Times May Apply

Tips and Helpful Information

Solving errors running the Configuration Utility (Offline Reporting - Replication SQL)

Chat Transcript - CA Service Management Office Hours: A Live Online Chat (May 2016)

SPEL EVENT methods

Edit in List - User Description

CA Service Catalog Example

CA PAM - Example

CA SAM Customers - 4.1 is now GA - Software Asset Manager

New CA SAM Catalogs (v. 4.3.2) are available in CA Service Management

CABI4::. Launch Pad Defining user home

Activate Downgrade Paths in CA SAM after the import of the Master Catalog is complete


CABI4::. - BOXI - Web Intelligence - Date Formats - How to change date formats - Como formatar datas

CA SAM End of Service for older releases 3.5 & 3.6


Tuesday Tip - a quick list of CABI 4.x URLs

CABI (CA Business Intelligence) Downloads on CSO Being updated

Change in Compatibility Levels between CA Asset  Portfolio Management and CA Software Asset Manager

CA Process Automation 4.2 SP2 - Install Guide - Brazilian Portuguese Screenshots

Reason(SMTP Send_RCPT_ToCc command failed Error (550) 5.7.1 Unable to relay for )


CA World 2016: ITSM Session Ideas and Call for Speakers

CABI4::. How to restart CA boxi service

CA SDM: status transition end user update status to WIP

What is your preferred method of training?

On what topics in IT Asset Manager would you like to see more information?

Differences between Registration Service and Real Time CORA settings

CA SDM - Unable to edit options manager

default.htm - CA SDM Redirect page

Poll: Data type selection

PsTools - mirror

Summit Recap: ITSM is Broken in the App Economy. Let's Fix It!

Got an Idea? We’re Listening CA World ’16 Session Ideation

What Videos would be most helpful to you?


Top 10 Latest Ideas by Activity

Drag ticket to scoreboard query to transfer or update status4NEW

View SDM Change orders on USS / SD Ticket portal12NEW

Direct paste of screenshots61UNDER REVIEW

Deleting Note1NEW

IIS web server available for all SDM functionality.81UNDER REVIEW

Total time spent in each status66UNDER REVIEW

Multiple Sort in Lists23UNDER REVIEW

Mobile Solution for CA SDM on Windows Phone/Devices37UNDER REVIEW

Create GUI for GRLoader/ADT for CMDB80UNDER REVIEW

Disaster Recovery approaches for Service Management products37UNDER REVIEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management