Clarity Service Management

What you may have missed in the CA Service Management Community! May 2016

By Christopher Hackett posted 06-06-2016 02:54 PM


Dear CA Service Management Community Member,

With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.


Member Activity

Ask a Question, Get an Answer (June 3 - June 10)

It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.

Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!

questions and answers.jpeg


Upcoming Events

CA World '16 Call for Speakers is Now Open

LAST DAY IS FRIDAY 6/10! CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.


CA Service Management Office Hours: A Live Online Chat (June 2016)

Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, June 9th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.


CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience

The big day is just around the corner…The day we redefine what service management means to your service desk analysts. The day they can work the way they want... The day they can deliver the kind of service your end users expect and deserve ... Introducing the xFlow user experience for CA Service Management.


Make sure to join our June 16th, 11:00ET Community webcast to learn about the new xFlow user experience for CA Service Management. Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.


Hear the CA ITSM Product Management and Product Marketing teams present:

All the new user experience features that redefine the service desk analyst’s day

A demonstration of the new user experience

How to get this new standard feature of CA Service Management






CA Service Management

available worldwide

8am - 6pm

US Eastern Time

Additional Times May Apply

Tips and Helpful Information

Publish schema with replication without delete replication (READPAST error)

Announcing the xFlow Service Desk Analyst User Experience

CA SDM - How to do Auto-close

CA Service Desk - Project - WBS Work breakdown structure - WBS_EAP.vsd

Fixing <> in bop_sinfo

CA Service Desk - Project - WBS Work breakdown structure

CA Service Catalog Example

CA SDM::. cmth - Contact_Method

CA SDM - noturg Notification_Urgency

Access Type - acctyp - Brazilian Portuguese

Carga Estados Brasileiros / Brazilian State load - ca_state_province

CA Bussiness Intelligence: Subquery

CABI4::. CA Bussiness Intelligence: Building a Subquery report

z_identifica_relacionamentos_chg (1).spl

SPEL: How to call SDM method using WebServies


SPEL API methods

Edit in List - User Description

Solving number of Iterations in SPEL execution exceeded

CA PAM - Example

Solving errors running the Configuration Utility (Offline Reporting - Replication SQL)

Activate Downgrade Paths in CA SAM after the import of the Master Catalog is complete

CABI4::. Launch Pad Defining user home


Top 10 Latest Ideas by Activity

Multiple CIs on Request Ticket Type9NEW

Configuration Item Required in Change Orders22UNDER REVIEW

ITAM URL format for URL Attachment type18UNDER REVIEW

Avoid loss of Data17UNDER REVIEW

IIS web server available for all SDM functionality.84UNDER REVIEW

SDM Maileater to support HTML or Rich Text formatted emails30NEW

"AHD05377:No email address specified for Contact"- Mute on Activities Log1NEW

Rebuild of CMDB Visualizer on modern technology like HTML557NEW

Survey sent only for parent ticket17NEW

Automatic Priority calculation for requests15NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management