Dear CA Service Management Community Member,
With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.
Ask a Question, Get an Answer (June 3 - June 10)
It's great that we have such a vibrant community to get quick answers to questions and gain product knowledge! We have very active members jumping in to help others out all the time. The goal of the community is to respond to every members' question so that no one goes away "empty handed". To help further responses to all questions I am starting the following campaign.
Shoutout to all the members who helped out with the unanswered questions so far! Thank you for all your help!
CA World '16 Call for Speakers is Now Open
LAST DAY IS FRIDAY 6/10! CA World is the best opportunity to learn more about CA software and partner solutions that fuel digital transformations. And we want you to be a part of it.
CA Service Management Office Hours: A Live Online Chat (June 2016)
Have a question about CA Service Desk, ITAM and/or CA Service Catalog? Connect with CA Technologies technical experts to get answers via Office Hours for CA Service Management. Our team is here to help you get more out of your technology. Join us for one hour Thursday, June 9th @ 10 AM ET. NOTE - No audio is provided and all Q&A happens via online chat, making it a truly ‘fun’ event.
CA Service Management Community Webcast - Announcing the xFlow Service Desk Analyst User Experience
The big day is just around the corner…The day we redefine what service management means to your service desk analysts. The day they can work the way they want... The day they can deliver the kind of service your end users expect and deserve ... Introducing the xFlow user experience for CA Service Management.
Make sure to join our June 16th, 11:00ET Community webcast to learn about the new xFlow user experience for CA Service Management. Hear about exciting new capabilities like Cardview, Weather, Heat and Service Genius and the value they deliver to your Support organization and its customers.
Hear the CA ITSM Product Management and Product Marketing teams present:
All the new user experience features that redefine the service desk analyst’s day
A demonstration of the new user experience
How to get this new standard feature of CA Service Management
CA Service Management
8am - 6pm
US Eastern Time
Additional Times May Apply
Tips and Helpful Information
Publish schema with replication without delete replication (READPAST error)
Announcing the xFlow Service Desk Analyst User Experience
CA SDM - How to do Auto-close
CA Service Desk - Project - WBS Work breakdown structure - WBS_EAP.vsd
Fixing <> in bop_sinfo
CA Service Desk - Project - WBS Work breakdown structure
CA Service Catalog Example
CA SDM::. cmth - Contact_Method
CA SDM - noturg Notification_Urgency
Access Type - acctyp - Brazilian Portuguese
Carga Estados Brasileiros / Brazilian State load - ca_state_province
CA Bussiness Intelligence: Subquery
CABI4::. CA Bussiness Intelligence: Building a Subquery report
SPEL: How to call SDM method using WebServies
READPAST Lock Error
SPEL API methods
Edit in List - User Description
Solving number of Iterations in SPEL execution exceeded
CA PAM - Example
Solving errors running the Configuration Utility (Offline Reporting - Replication SQL)
Activate Downgrade Paths in CA SAM after the import of the Master Catalog is complete
CABI4::. Launch Pad Defining user home
Top 10 Latest Ideas by Activity
Multiple CIs on Request Ticket Type9NEW
Configuration Item Required in Change Orders22UNDER REVIEW
ITAM URL format for URL Attachment type18UNDER REVIEW
Avoid loss of Data17UNDER REVIEW
IIS web server available for all SDM functionality.84UNDER REVIEW
SDM Maileater to support HTML or Rich Text formatted emails30NEW
"AHD05377:No email address specified for Contact"- Mute on Activities Log1NEW
Rebuild of CMDB Visualizer on modern technology like HTML557NEW
Survey sent only for parent ticket17NEW
Automatic Priority calculation for requests15NEW
That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the discussions and make your voice heard!
Community Manager, IT Business Management