Clarity Service Management

CA Business Intelligence JasperReports Server 6.2 for CA Service Management is now available

By Rajeev Kumar posted 06-30-2016 10:37 AM

  

Dear Community Member,

 

We are pleased to announce the availability of CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) for CA Service Management  - CA Service Desk Manager, CA Service Catalog, and CA Asset Portfolio Management. CABI 6.2 provides default reporting capabilities for the CA Service Management solution and is powered by TIBCO Jaspersoft technology.

 

The key features of CABI 6.2 include:

  1. Centralized Reporting, Dashboards, and Analytics 
  2. Ad Hoc Reports and Dashboards
  3. Role-based access control
  4. Embeddable Reports and Dashboards
  5. OLAP Analysis

 

With respect to this announcement, we would like you to take note of the following important information that will help your organization plan for the adoption of CABI 6.2 for CA Service Management.

  1. CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) installation media is currently available for download from the CA Service Management product download pages at CA Support Online. It can be installed with CA Service Desk Manager 14.1, CA Service Catalog 14.1 or CA Asset Portfolio Management 14.1, with the latest cumulative patch.
  2. The installation media also contains out-of-the-box reports built on CABI 6.2 technology.
  3. CA Business Intelligence 4.1 (SAP Business Objects) - the default reporting capability for CA Service Management solution prior to April 1, 2016 - will be supported until the earlier of December 31, 2018 or the End of Service of your associated CA product for customers who have implemented it in their environments.
  4. Documentation for CABI 6.2 installation and administration with CA Service Management is available through the CA Service Management DocOps page here.
  5. Access to TIBCO Jaspersoft online learning portal at no additional cost as well as new and updated CA Education courses are available to help your organization prepare for CABI 6.2 adoption. Please check the details here.
  6. An FAQ section follows this announcement. We recommend that you review the FAQ and add your feedback and additional questions under the comments section of this blog.
  7. We plan to conduct a community webcast covering this new capability and to answer questions relating to it.

 

  Again, we are excited about releasing this new reporting capability to CA Service Management customers.

 

 

Frequently Asked Questions

 

What is CA Business Intelligence JasperReports Server 6.2?

CA Business Intelligence JasperReports Server 6.2 (CABI 6.2) is the new default reporting technology included with the CA Service Management products as well as a number of other CA products. CABI 6.2 is built on industry leading TIBCO Jaspersoft technology that offers powerful, comprehensive yet easy to use business intelligence capabilities like Centralized Reporting, Dashboards, and Data Analytics supported by flexible, modern and embeddable server architecture, Ad Hoc Reports and Dashboards development, OLAP Analysis etc. to name a few.

 

Why is the CA Service Management solution moving to Jaspersoft as its default reporting technology?

Beginning April 1, 2016, CA stopped distributing CA Business Intelligence 4.1 (CABI 4.1; with SAP Business Objects) in any of its products globally. CA Service Management customers have been asking for an embedded reporting technology with a light footprint, ease-of-use and administration, drag-and-drop self-service business intelligence, ad hoc analysis, etc. TIBCO Jaspersoft-based CABI 6.2 meets those needs.

 

What’s the End-of-Service date for CABI 4.1 (with SAP Business Objects)?

For customers who obtained CABI 4.1 along with CA Service Management, CABI 4.1 will continue to be supported until December 31, 2018 or until the End-of-Service for CA Service Management 14.1 products, whichever is earlier. The End-of-Service date for CA Service Management 14.1 products is not announced yet.

 

We have an enterprise license for SAP Business Objects. Can we continue using CABI 4.1 content included with the CA Service Management products?

Yes. CABI 4.1 content is available on product installation media for CA Service Desk Manager, CA Service Catalog and CA Asset Portfolio Management, and can be used with custom implementations of SAP Business Objects. However, CA will provide support for CABI 4.1 out-of-the-box content ONLY in these cases.

 

What versions of CA Service Management products support CABI 6.2?

CABI 6.2 is supported with CA Service Management 14.1 products with the latest cumulative patch i.e. CA SDM 14.1.03, CA Service Catalog 14.1.02, and CA Asset Portfolio Management 14.1.02.

 

What out-of-the-box reports are included with CABI 6.2?

This release includes limited but some very valuable out-of-the-box reports for CA SDM, CA Service Catalog and CA Asset Portfolio Management. These reports were selected for inclusion through a survey late last year where a number of customers indicated their top preferences for default content. Please be aware of this as you plan your migration. We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Are there any things that can help convert reports from CABI 4.1 to CABI 6.2?

Though End-of-Service for CABI 4.1 is considerably far off in time, it is prudent to begin content migration planning from CABI 4.1 to CABI 6.2 early. Although there is no automated mechanism to migrate the report content, CABI 6.2 tools are easy to use and proper planning can expedite content migration.

 

Jaspersoft Studio is the report designer tool for JasperReports and JasperReports Server. Report developers can use Jaspersoft Studio to create sophisticated report layouts containing charts, sub reports, images, crosstabs, and more. Advanced and first-time report developers can easily adapt to the report design environment that is powerful and intuitive. Jaspersoft Studio is available as an Eclipse plug-in so developers who use Eclipse as their primary development tool can benefit from the capabilities of the Eclipse platform while developing reports.

 

Jaspersoft Studio offers useful capabilities for efficient report creation and maintenance. Features such as improved pixel precision and inheritance facilitate developers in quickly designing high quality reports.

 

Jaspersoft Studio can be downloaded from the TIBCO Jaspersoft web site, and the license included with CABI 6.2 for CA Service Management can be applied on Jaspersoft Studio.

 

We are putting together a CA Education course focused on transitioning CABI 4.1 reports to CABI 6.2 to help with migration planning.

 

We also encourage community members to submit report content ideas that would benefit the broader community. Such ideas, if voted well by the community members, will be considered for inclusion in out-of-the-box content set in the future.

 

Does CABI 6.2 offer adhoc reporting capability? What is the equivalent of CABI 4.1 (Business Objects) ‘Universe’ in CABI 6.2?

Jaspersoft delivers a very powerful ad hoc analysis and self-service business intelligence capability enabled by Jaspersoft Domains and Drag-n-Drop visualization. Jaspersoft Domains (like Universes) can be accessed and modified via a browser. The report designer tool also offers a powerful expression editor incorporating several built-in functions and the ability to create new ones.

 

Currently CABI 6.2 for CA Service Management does not include out-of-the-box domains. However, creation of domains in Jaspersoft is very easy - though it does require architectural considerations and planning around data structures and joins.

 

How would the Offline Reporting capability work with CABI 6.2 with CA Service Desk Manager?

Offline reporting procedures will work in a similar fashion in CABI 6.2 to that of CABI 4.1. The Offline Reporting procedure supported within the CA Service Management solution leverages the Transactional Replication capability offered by the Microsoft SQL Server database. CABI 6.2 is then configured with the replicated instance of the database. For reporting off of CA Service Desk Manager replicated data a service desk instance is required in the replicated environment. Please visit the Offline Reporting topic under CA Service Management documentation Wiki for more details.

 

 

Where do I find education materials for CABI 6.2?

Details of CA Education courses as well as access to TIBCO Jaspersoft online learning portal is available through CA Service Management DocOps space.

 

Have a question that is not answered?

Please add your question to the comment section of this blog. We will review your question and answer your question at the earliest possible opportunity.

 

Related Links

https://communities.ca.com/message/241869353

http://www.ca.com/us/support/ca-support-online/product-content/status/announcement-documents/2016/ca-business-intelligence-cabi-migration-to-jaspersoft.aspx

 

19 comments
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Comments

10-23-2018 02:38 PM

Hi Paul, 

 

Is there any document that explains about how to modify the existing custom report ? I would like to see the custom report deployed and needs to make changes in Jasper. I would a document to proceed with it. 

10-23-2018 02:08 PM

When I clicked on the Education course materials, I received an error "Http Error 404 Page Not Found"

07-09-2018 03:59 AM

Hi Rajeev,
Re: We are putting together a CA Education course focused on transitioning CABI 4.1 reports to CABI 6.2 to help with migration planning.

Could you please share the CA Education course name?

Thanks.

 

Yong

07-09-2018 03:41 AM

"We are putting together a CA Education course focused on transitioning CABI 4.1 reports to CABI 6.2 to help with migration planning. "

Can you share with me that Education Course?

 

Thanks,

Yongjun

04-26-2018 08:54 AM

You may find the “Important!!” note in the release notes of CA Service Desk Manager 14.1 clarifying.

 

That note is under the “CA Common Components” section and a direct link to the page is: https://docops.ca.com/ca-service-management/14-1/en/release-information/supportability-matrix#SupportabilityMatrix-CACommonComponents .

 

Here is a copy/paste of the note: 

 

Important! Customers purchasing CA Service Management products on or after April 1, 2016 are only eligible to use CABI JasperReports® Server r6.2.0. We will continue to support CABI 4.x for customers who purchased CA Service Management, CA IT Asset Manager, or CA Service Catalog products prior to April 1, 2016. 

04-05-2017 04:40 PM

The link to  'out-of-the-box reports' under "What out-of-the-box reports are included with CABI 6.2?" is not found.  The correct link is:

 

CA Service Management Reports for CABI JasperReports® Server r6.2.0 - CA Service Management - 14.1 - CA Technologies Doc… 

 

J.W.

04-05-2017 12:50 AM

jeffery.mason  The link is fixed now. Thanks for pointing it out.

04-04-2017 10:18 AM

Link in paragraph 6. Documentation for CABI 6.2 installation... links to a not-found document.  

01-20-2017 06:10 AM

Thank you very much for the information, it has been really helpful 

09-09-2016 10:39 AM

Yes.  PDM functions still work.  Typically you would use them in the Query.  Below is a snippet from a query that comes in from one of the OOTB reports.  

 

SELECT
cr.ref_num,
cr.priority_symbol,
cr.status_symbol,
cr.request_area_symbol,
(PdmToday() - cr.open_date)/(7*24*3600),
(PdmToday() - cr.open_date)/(24*3600),
(PdmToday() - cr.open_date)/3600,

etc....

09-09-2016 08:11 AM

Sorry - forgot about the sizing guide... we dont have one at the moment, however, our CABI COE team is currently working on some scalability testing and will be completing a sizing chart as part of the project.  The sizing will be published in the near future (dont have an exact ETA just yet).

Thanks,

Jon I.

09-09-2016 07:59 AM

Hi John, 

For this one, we dont have a specific CA driven process to configure CABI 6.2 Jasper in an HA configuration, however I did some research on Tibco's website (Tibco makes Jaspersoft) and found a few posts and some links that may help:

 

How setup high-availability on jasperserver 5.5 | Jaspersoft Community 

 

Implement Load Balancing in Jaspersoft and Pentaho and Designing a Cluster | 

 

The first link is referencing Jasper 5.5, so I am not sure if it would apply, but what you could do is join the Japsper community site there and post the question for 6.2 and see if anyone comes back with something of value there.

 

Hope this helps a bit,

Thanks,

Jon I.

09-09-2016 07:56 AM

Hi John,

Sorry for the delay in response to your questions here - I just noticed them on this post.  I will try to answer each one for you.  For this first one, Yes, you can run CABI 4.1 and CABI 6.2 against the same offline reporting instance of SDM, however, Jasper requires CP3 for 14.1 - so you will have to be on 14.1.3 to use CABI 6.2. 

Thanks,

Jon I.

09-08-2016 02:41 PM

Do the pdm (PdmToday, PdmDowntime, etc...) functions still work in CABI 6.2 ?

 

If so, where do we add them ?

 

If not, can we use CABI 6.2 to access the SDM database directly (if we create views that could replace the values usually returned by the pdm functions) ?

07-01-2016 01:01 PM

Is there a sizing guide and HA architecture guide available?  We have a CABI 4.1 SP5 Distributed High Availability consisting of 6 servers and would want to replicate the capacity and redundancy.

07-01-2016 12:54 PM

We currently have CABI 4.1 SP5 with a conventional SD 14.1.2 primary server as the datasource for offline reporting.  Can the same primary server be the data source for both CABI 4.1 and CABI 6.2?   We are looking to avoid having another copy of the mdb database replicated.