Clarity Service Management

What you may have missed in the Service Management Community! March 2015

By Christopher Hackett posted 04-10-2015 06:17 PM


Dear CA Service Management Community Member,


With so much going on in the Service Management Community I have consolidated recent activities in case you missed anything.

The CA IT Asset Manager Customer Feedback Survey – Please respond


Our CA IT Asset Manager customers are some of the most loyal and passionate customers we have across the entire CA Technologies family.  Your participation in the future of CA IT Asset Manager is what makes this product so special, and it’s a partnership we take very seriously. Your feedback and ideas help us maximize your investment with CA Technologies and take us to even higher levels of quality, customer experience, satisfaction and value.


That’s why I encourage you to let your voice be heard and take the brief CA IT Asset Manager Customer Feedback survey. Your feedback will be key in helping us understand what is or isn’t working.  The CA IT Asset Manager leadership team will review in detail the overall results, and will build out action plans based on your feedback to further improve the overall experience and value you receive from your investment with us.


Click to take the brief survey, which should take no more than 2-3 minutes to complete.


Thank you!


Miss Office Hours for CA Service Management, April 9 @ 10 AM ET ?

Check out the chat text and join us for the next Service Management Office Hours in May! Details will be coming soon.


CA Service Management Featured Member for March - Naveen Desham




Congratulations Naveen! Thank you for all your valuable contributions to the SM Community!


Upcoming Events - Add to your calendar today!


CA Webcast: ITIL Dead? Think Again!

New Member Webcast - April 16, 2015

CA Webcast: Have Your Customers Lost that Loving ITSM Feeling?

CA Webcast: The Traveler's Guide to the New Frontier of IT Service Management

CA Webcast: Mobility. Social Media. Self-Service, Oh My! Welcome to Today’s ITSM Reality!

CA Webcast: Your IT Customers Have Changed, Have You?

Tips and Helpful Information -


Courtesy Announcement -15.1 Xtraction for CA Service Management Now Available

Fixes published on 13/03/2015(CABI DASHBOARDS DO NOT RUN ON NO)

Fixes published on 16/03/2015(CATALYST CONNECTOR 3.2 INSTALLER)

Service Management 14.1 Wiki

New CA SAM Catalogs (v. 3.7.8) are available

Check out CA Educations Certifications!

Support Automation Digital Ceritifcate Expiry

Tuesday Tip - a quick list of CABI 4.x URLs


Top 10 Ideas


right click copy/paste87DELIVERED

Allow Classic Workflow for incidents and request74CURRENTLY PLANNED

Personalize views69UNDER REVIEW

Development to QA to Production Promotion Utility64CURRENTLY PLANNED

Multiple file upload53DELIVERED

Easily Convert Incident to Request, and vice versa.50NOT PLANNED

Attachments on Configuration Items47CURRENTLY PLANNED

Ability to add an attachment to a notification47CURRENTLY PLANNED

Ability to migrate web forms (htmpl) from one release to another46NEW

Create GUI for GRLoader/ADT for CMDB44NEW


That's it for now folks but I'm sure there will be a lot more soon! Take a moment to get in on the CA Service Management discussions and make your voice heard!





Community Manager, IT Business Management