Delivering a superior customer experience is key to CA Technologies. One of the ways we can help to achieve that is by improving the ability to have our customers quickly engage our expert CA Engineers.
We want to be faster… better… and more helpful in answering your questions and solving product related issues.
We were so excited when we recently made available our new “Chat” Support option to you. Many of your colleagues have had great success receiving support via “Chat”. We are now offering “Chat” 15 hours per day Monday - Friday. Our goal is to reach no less than 20 products offering “Chat” by the start of the New Year and we won’t stop there! Go to ca.com/chat and find out which CA products currently offer “Chat” as well as “How to Chat with Support”.
We have received some great feedback, so check out what a few your colleagues have said:
- "Ross was of great assistance, we were unable resolve the error, but he has advised to get an AUTODUMP. This chat interface is really great for us to communicate instantly with CA support team. Thank you.”
“First time chat user, will certainly use it again when the opportunity and issue situation present itself.”
- “This is superb initiative taken by CA Team, add all CA Application teams in this ASAP.”
- “It's nice to be able chat with technicians without the hassle of opening tickets!”
- “First time user of the chat function - Its quick and great way to make first contact :)”